'Haven't you boys heard that the customer is always right?': Alpha male customer thinks he can lift a sofa bed singlehandedly, then damages his own furniture and truck
No matter how clear the rules of your business are, some customers just won't abide by them. Even when these rules are utterly crucial, some folks either won't understand, or they'll forget. Or, they might just choose to ignore them, like the guy in this malicious compliance story.
It doesn't necessarily matter how strong you are when it comes to moving giant bulky items like couches or refrigerators. You certainly need to have some big muscles to move those things, but it's easier if you can use a tool, and also when you have another person or two to help you. You can't just go around lifting a couch on your own---they're massive. I bet you already knew that, too, because you're a smart cookie.
This furniture warehouse knew this simple concept too. So when their customers purchased heavy things like new couches or tables from them, the store told them that they must bring another person when they pick it up.
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Lots of warehouses and stores aren't allowed to help customers out. It's not because they want to be unkind, but it's a liability. So all the customers have to do is bring any other able-bodied adult who will agree to help them lug home a new sofa bed. This really offended one alpha male, which you can read all about in the story below.
Next up, read about these family traditions that people didn't realize were weird.
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