'Don't talk to him like that': Entitled guest gets kicked out by hotel manager after she barks at another guest to 'wait his turn'

Author image for Sienna Varady
Sienna Varady
Dec 26, 2023 7:00 PM EST

In hard times, our worth and value become evident. The way a person handles others in trying circumstances speaks volumes. So, while I don't want to jump the gun, I'm quite sure that I'm a terrible person. There is no patience in me when I'm nervous or angry. 

The story below is of a front desk worker who unfortunately meets the Karen of the century. The Karen in question enters the room totally oblivious of what is going on. OP, however, doesn't let her insults get to him; instead, he keeps calm and collected. She really let it all out, I have to say. So, from one customer service representative to another, kudos! I have no idea how you managed to do it. I mean, I can't even begin to count the number of times that silly Karens have caused me to lose my cool. But it's not about me! So, on that note, check out the story below! And when you're done, check out the story of an entitled man who is humbled by a local diner here!

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  • 01
    "Too tired to work here? Really??"
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  • 02
    Too tired to work here? Really?
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  • 03
    Me: Chronically D ssed and Generally Average Back in the saddle with a fairly recent story regarding an irritated guest.
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  • 04
    So it was a fairly busy day and I was working hard to check people in and doing my best to be generally pleasant. A lady walked up and I could tell she was in a bad mood and didn't want to deal with me.
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  • 05
    Having a hyperactive child with you might have had to do with it. Regardless, I had a job to do so... Here. We. Go. "Hello ma'am. How can I assist you today?" "Check me in."
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  • 06
    Okay, just don't talk and check her in, got it. "Alright, can I get your credit card and ID?" While she's fishing out her cards from the purse that is typically another entrance to The Cave of Wonders, another guest
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  • 07
    approaches the front desk from the side I turn to look at him. He holds out a keycard with a sheepish smile, "Hey man. My card stopped opening my door, do you mind recharging it?"
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  • 08
    Before I could even open my mouth to reply, the lady snaps her head to glare at him, “He's checking me in. F k off to the back of the line and wait your turn." Both me, everyone in the line, and the guest give her a baffled stare.
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  • 09
    "I just need a key recharged because my service dog is in the room." He said, trying to explain, "I need to get back in soon." "Well I have a kid, so f k off." Ok, now I have to step in to the growing storm.
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  • 10
    me and my sense of duty which is about my only redeeming quality. "Ma'am, please don't use that language with our guests." I interject firmly.
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  • 11
    "Shut up and do your job. I don't need you to tell me how to act you ad ct." She scoffs haughtily. Um... what? Whispers immediately go down the line and several people are glaring at her with growing anger.
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  • 12
    My eyes narrow but I persevere through the irritation creeping up and get her in so I don't have to deal with her for any longer than strictly necessary. She leaves and the guy behind her in the line offers the guy who needs his key charged his spot.
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  • 13
    We both smile at him and the guy gets his keys done and nods at me before leaving. I finish one check in and halfway through the next check-in she storms back to the Front Desk, cutting in with no preamble.
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  • 14
    "That isn't the King Suite I wanted!" She howls. FYI she didn't book the suite and was not a member I could upgrade. The guy I was helping rubs his forehead and I want to join him when I tell her that I need her to
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  • 15
    wait at the back of the line before I can help her as I have to check-in the people who have been patiently waiting for me to finish her check-in before. Several people agreed but she
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  • 16
    begins to demand that I call the manager, so I multitask the check- in and call him to the Front Desk while I am at it. He arrives at the Front Desk and I direct him to speak with the irate
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  • 17
    guest, the moment he asks what seems to be the issue, she begins a massive rant. "That front desk agent is obvious on d gs and can't do his job properly, he is also way to tired to
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  • 18
    be working! Why did you even hire ad gad ct like him to be here at all? He obviously can't even read the type of room properly because he didn't assign me a suit but a regular king room! You should fire him if you have any good sense! I have a child and I don't need sh ty
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  • 19
    service like that if I can go two miles up the street and get ten times better service for ten dollars more!" Paraphrasing of course, I don't need to type out the whole rant that was this with several variations.
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  • 20
    Me and the guests are all staring at her and I absently wish I had some popcorn to snack on. My GM quietly waits for her to finish and nods, "If that is the case ma'am, then I strongly encourage you to do just that."
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  • 21
    The entire lobby is silent and the Karen is baffled. She huffs, goes upstairs to get her stuff and grab her kids and storms out of the property after cancelling her reservation. My GM pats me on the shoulder, tells me not to mind that, and apologizes for the guest in line for the commotion.
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  • 22
    The guy who been in line nods to me and says, "I think you handled. that as best you could. I would've lost my temper.."
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  • 23
    uk123456789101112 · 13 hr. ago Never forget you can refuse accommodation, a guest telling others to f_k off and calling you an ad t (projecting I think) is a red flag that everything else is going
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  • 24
    to be trouble...sorry I'm refusing you entry. Well done for keeping your cool and not being judgmental.
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  • 25
    tn_hrry 13 hr. ago · edited 1 hr. ago Your manager is awesome for backing you up and telling that obnoxious guest to go f k herself in the most professional way possible.
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  • 26
    TravelerMSY 13 hr. ago Crazy. Being a guest somewhere really ought to work both ways. Sure you're paying for the room, but you're still a guest there in someone else's property. And punching down is never a good look.
    via u/TravelerMSY
  • 27
    Purple-Ad-7464 · 13 hr. ago I hate people sometimes. It takes 0 effort to be nice and I am glad your manager stuck up for you and that she left. She would never be happy and would bring down your scores down with her 1 star.
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  • 28
    I love my job, I love people. Everyone today has been smiles and pleasant for me. All my rooms are clean so anyone wants an early check in, I GOT YOU!
    via u/Purple-Ad-7464

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customer service Like a Boss friendship loyalty guests respect hotel brand loyalty motel bosses tales from the front desk goals reddit story big boss karens in the wild Reddit karen
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