‘She felt entitled to an extra discount, so I gave it to her’: Retail supervisor who already quit handles a demanding customer by giving her a ‘senior discount’

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    "This is what customer service looks like." 5 6MN 850 9x 3 E
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    When retail customers feel entitled to extra discounts for no reason... so you give it to 'em.
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    I worked at a pretty popular department store for years, and I have to say that the customers this store breeds are the worst of the worst. This store is probably 90% of the reason that so many customers feel as entitled as they do. ("The cashier had the hiccups, it was incredibly annoying, isn't there anything you can do for me?" Was an actual honest to God complaint one lady had for me when I was a supervisor.)
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    So anyway, I was covering a break up at the registers. I was a supervisor at the time and I had also already given my two weeks notice. I was beyond fed up. It was like spring of my senior year all over again. I had no more left. So I'm up at the registers, and this lady who couldn't have been more than 40 comes up with a huge cart full. Anyone who has worked retail, you know this woman. She's got The Hair, she's smacking her gum at me while she talks on the
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    phone, the entire transaction is delayed because I need her to pay and she starts to ignore me because apparently I'm the rude one for interrupting her phone call. She proceeds to tell the person on the other end "give me a second," and finally turns to me and says, as if I'm an impatient child testing her last bit of patience, "yes?"
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    "Here's your total, ma'am. Do you have any coupons or rewards to use today?" She nodded, and here is when she drops a few clippings on the counter in front of me, ignoring my outstretched hand, and turns her attention back to her phone. As soon as I look at the coupons, I see that none of them are usable. She has one that is $10 off your menswear purchase of $50 or more. She has all women's
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    clothing. The next coupon expired two months ago. Another one doesn't start for another week, etc etc. So I try again to get her attention. She's just as lovely and accommodating as the last time. She rolls her eyes, tells the person on the phone that she will have to call them back, and gives me another sharp "Yes?"
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    "Sorry ma'am, this coupon is expired, this one hasn't started, and this one is only for when you purchase $50 worth of menswear. Do you have any other coupons or rewards?" She stares at me like I had just called her mother some unsavory name. "UH excuse me, WHAT?" What could I do but shrug helplessly?
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    "You have GOT to be kidding me! That is the entire reason I came out here today, to use those coupons! I really can't use them?? Unbelievable. Some customer service here!" All the while she's packing her useless coupons back into her purse and glaring scorch marks into my soul. Remember I said I was done? My patience before Shopzilla here was already at 0. She tipped the scales. I was officially in the
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    negatives. I had negative patience left. and negative So when she said "you should be ashamed of yourself, being so rude to a customer." Something in me snapped. I smiled sweetly at her, mustered up a bright and cheery expression that i usually reserve as my "waitress" face, and said "I'm so sorry you feel that way, ma'am. But on the bright side, since it's Tuesday I can still apply your senior's
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    discount! So at least you aren't losing that one, right?" I can't quite describe her expression. I think she was angry, but I think she was more shocked. And in that state of shock, she sputtered out "I'm not a senior!" I mimicked her shock, trying to appear horrified by my "accidental" faux pas, and then immediately said "let me take that off of there
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    for you, then!" And promptly took the senior discount off, bumping her total up another $20. "I'm so sorry for the misunderstanding, ma'am." Oh boy, she was , but like I said, I think she was more shocked. She seemed a little dumbfounded, she paid, she took her stuff, she left.
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    I will take that petty moment of satisfaction at her horrified expression to my grave. (It was even worth the write up that I did end up getting after she called the store and gave my manager a piece of her mind.) Edit: GOLD?! For my smart as dry and pettiness? I told my mom it would pay off one day wipes away a tear Thank you, lovely anonymous redditor!
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    felurian42 · 5 yr. ago I'm so sorry you met my mother. ✩ 4.0k Reply Share pizza_cfed 5 yr. ago So that's how the show started.... ↑ 459 Reply Share
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    Shadowedcreations. 5 yr. ago Ohh so so awesome! I am in Loss Prevention and had an uppity individual try to preform a return fraud that was denied and then proceeded to steal a few items... But wait there's more... She called corporate to complain about being denied the return and how horribly she was treated. Ok
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    come back in we will rectify the situation ma'am... Ohh good you got here just in time. I would like to introduce you to Officer "hoped you weren't that dan stupid to show up!" Reply Share 5.8k
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    amaranthinenightmare OP 5 yr. ago That is hilarious! Things like that happened at the store I worked at. People are so dumb sometimes. You couple that with how entitled they feel, and it's just a recipe for all kinds of crazy shenanigans. Reply Share 1.7k
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    charina91 · 5 yr. ago Let me guess, Kohl's. Retail sucks. Reply Share 1.5k amaranthinenightmare OP 5 yr. ago Ding ding ding! It most certainly was Kohl's. Reply Share 1.3k
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    BiohackedGamer · 5 yr. ago The fact so many people can accurately guess Kohls first try says a lot about Kohls Reply Share 192
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    Tamalene · 5 yr. ago The sad/funny thing is, she can't even share this story of outrage with anybody without risking further humiliation. 88 Reply Share
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    accountnumber3 · 5 yr. ago since it's Tuesday I can still apply your senior's discount! So at least you aren't losing that one, right?" Oh man that is savage. For a bit of an extra sting, "I can still apply your senior's discount! At least that one doesn't expire. Yet." Reply Share 53

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