'I hung up': Caller learns an important lesson after impolite words to service rep

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Brad Dickson • Managing Editor
Feb 27, 2024 10:00 AM EST

We should have the expectation as a society that it's ok to deny someone service for being impolite to staff. This might actually teach people to be respectful and treat other people with common decency rather than with abject entitlement. Of course, as with anything else, there are grey areas and blurred lines and you might just end up talking to some egotistical service manager who is having a bad day. Still, professional courtesy should prevail even if they're not giving you the same.

This customer service rep lived the dream that everyone who has worked in customer service has had; Their company's policies allowed them to hang up on callers who were discourteous and who turned to expletives to try and get their point across. 

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  • 01
    "He had an hour wait."
    via Austin Distel
  • 02
    Posted by u/Many-Painting-5509 6 hours ago Yell at the only person that can help? Have fun back in line. I worked at a telecommunications company call centre for a while. I worked hard and got trained to fix multiple problems, as well as being taught some of the basics in billing and shipping so I could answer questions and perform basic fixes.
    via u/Many-Painting-5509
  • 03
    My transfer numbers were low and call times low. But customer satisfaction surveys high! I often had people call and start yelling. If they swore we gave them a warning, if they continued we could hang up. For a 2 week period we were severely short staffed. Wait times were often over an hour. And everyone was yelling. But most calmed down after their rant and were grateful I could fix things quickly.
    via u/Many-Painting-5509
  • 04
    Until this one guy. He actually started the call nicely. And explained his problems. I repeated them back and assured him I could fix them. I then had to ask him some account questions. Well he went off! That I was wasting his time. He swore. I warned him. He swore again I hung up. Thing is he had issues with billing, mobile and home internet. I could have fixed all of them. And quickly as they were common issues.
    via u/Many-Painting-5509
  • 05
    By swearing at me he had an hour wait. And then he would more then likely have 2 transfers to the different departments. I checked his account later and he only had one of the issues fixed as notes stated he swore again at the mention of the transfer and they hung up.
    via u/Many-Painting-5509
  • 06
    LindonLilBlueBalls. 5 hr. ago Thats a great swears at the people helping them? Must have been some assho (click). 36 story. Who Reply Share ●●● Many-Painting-5509 OP 5 hr. ago As I'm in Australia it was normal for some people to swear in a conversation while I worked. But it wasn't directed at me. I was cool with that. So you calling someone else an would have made me laugh and keep working!
    via u/Many-Painting-5509
  • 07
    But when it is directed at me or in a very aggressive tone directed at the company but to me I'd hang up. Happened daily at least once. I eventually quit because after another person yelling at me for 10 minutes for a quick fix I yelled back at him and told him to shut up for two seconds. Give me the info I need. All fixed. We could have done that 10 minutes ago if you didn't yell. Now I will hang up. And hung up.
    via u/Many-Painting-5509
  • 08
    Told my manager, refused to get back on the phones and next day official quit. Best thing I did. The wait times would be so much lower if everyone didn't spend the first 10 minutes about the wait times too. 423 Reply Share
    via u/Many-Painting-5509

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customer support customer service karens workplace-stories job malicious compliance retail karen-customer work customers customer workplace karen story karen
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