‘DO NOT use this company!!!!’: Karen inputs wrong address for flower delivery, blames company for the mistake, owner claps back

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Ben Weiss • Writer and Editor
Feb 11, 2024 2:00 PM EST

Who hasn't come across an entitled Karen who seems to blame everyone else for their mistakes? Sure, this flower company should have delivered Karen's order much sooner, but perhaps all of that could have been prevented if Karen had inputted the correct address on the order in the first place. No matter how hard she tries, and you will see that she did try, Karen has no one to blame for that egregious error but herself.

This thread was posted to Reddit's r/F***YouKaren subreddit and includes the full email exchange between the customer and the owner, who refused to give in. In fact, it continues to baffle us here at FAIL Blog when customers try to hide their clear mistakes and who expect no one to call them out on those mistakes when they make public complaints. Keep scrolling below for the full play-by-play. For more stories like this, check out this post about a coworker who refused to take her own calls and the malicious compliance that subsequently ensued. 

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  • 01
    "We are unable to ship anywhere else but what is on the order"
    via Rikonavt
  • 02
    r/Youkaren . Posted by u/TheRebelCatholic 1 day ago 66 Karen puts in wrong address while ordering roses and gets upset when they delivered it to the address she put in. Also thinks that it's " they hung up after she verbally harassed their customer service representative.
    via u/TheRebelCatholic
  • 03
    FR NEW YORK Do I ordered roses for my daughter for her birthday. She was going into the hospital for surgery the day after. The roses did not arrive the day I asked. I emailed without response. I called and was asked ro leave a voice mail. No response. I filed a dispute with my credit card company. Suddenly the flowers were shipped but it was too late. Her birthday and surgery had passed and she was no longer her in town. I called and asked for a supervisor who told me they were delivered. And t
    via u/TheRebelCatholic
  • 04
    are approximate and not a guarantee. She was and hung up on me. I called USPS and they said the package was delivered (3 days later) to the wrong address! I finally got the flowers on my porch a full 8 days late. DO NOT use this company!!!! was delivered (3 days later) to the wrong address! I finally got the flowers on my porch a full 8 days late. DO NOT use this company!!!! " 1
    via u/TheRebelCatholic
  • 05
    "Hello and thank you for reaching out to us. We have to point out two major issues with your review: each order is being booked solely by the person purchasing, meaning you are the only one that is inputting the recipient's address on the order, therefore where the order is shipped will depend on what was inputted. If the wrong address is inputted and you fail to call our customer service department to correct that we are unable to ship anywhere else but what is on the order.
    via u/TheRebelCatholic
  • 06
    The second thing we wanted to mention was the fact that we hung up on you, which is true, we did since we are not in the position to accept nor listen to a customer scream and curse at our staff. You came back to us asking for a refund, however already filed for a chargeback with your credit card company, which is technically doub dipping. You are not able for a refund while waiting on a 1
    via u/TheRebelCatholic
  • 07
    which is technically double dipping. You are not able to ask for a refund while waiting on a chargeback procedure since that might result in getting a double refund from our company. This is what our customer service rep was trying to explain to you when you started screaming and calling her names, this is not acceptable, not for a purchase of flowers which was inputted with a wrong address from your end. We strive to help every single customer as best as we can and assist them in any way, howev
    via u/TheRebelCatholic
  • 08
    SamuelVimesTrained 1 day ago we are not willing to take abuse from an irrational customer ... THIS should be a mantra for companies, corporate led or otherwise. AND the fact she tries fraud to cover her error.. I hope the CC company shuts that down. That said - delivery days are approximate, for flowers? That just sounds wrong. Reply Share 188
    via u/TheRebelCatholic
  • 09
    Beckella 23 hr. ago My goal is to get promoted in my job to a level where I can call people on their politely, and not get fired.
    via u/TheRebelCatholic
  • 10
    Ryugi 18 hr. ago get a job as a "peer support" in a therapy office. You are actively told that you must tell off the customers sometimes lol (because your goal is to teach them good public behaviors when they, for whatever reasons, don't already have that knowledge)
    via u/TheRebelCatholic
  • 11
    RoyallyOakie 18 hr. ago Of course she has to drop the word 'surgery' so we might feel bad....
    via u/TheRebelCatholic
  • 12
    chameleon_123_777 1 day ago She was no longer her in town, great spelling.
    via u/TheRebelCatholic
  • 13
    . MalsPrettyBonnet 1 day ago She handled things poorly, no doubt. And screaming, etc is unacceptable. I'd have to see the website she ordered from, though, to place ALL blame on her. If I ordered flowers to be delivered on a particular date and there was nothing that indicated the delivery times were an estimate, I'd be mad, too. It could be that both parties are at fault. -32 Reply Share
    via u/TheRebelCatholic
  • 14
    nonamejohnsonmore. 1 day ago You can't blame a company for carrier delays. I live in Podunkville, and USPS in my area is notorious for delayed deliveries. Not the vendors fault.
    via u/TheRebelCatholic
  • 15
    liliette 1 day ago. edited 1 day ago I don't see where this person put in the wrong address? It doesn't say that. Also, what flower delivery place says delivery is an "approximation?" The purpose is to have an exact date or it's pointless. I'm not sure how this person is a Karen? She seems like someone who simply got really poor service, and she's letting others know so they don't get the same shoddy service. Edit: Oops! I only read the first page. I didn't realize there were other pages beyond
    via u/TheRebelCatholic
  • 16
    mand658 1 day ago The only address the florist had was the one she imputed... if it was the wrong address, it was because she put it in wrong. Also, double dipping on the refund (asking for a refund after initiating a charge back with the bank) isn't cool... and being abusive to staff when this is pointed out also isn't cool We're they at fault for delivering late? Yup, but she was an in every other way.
    via u/TheRebelCatholic

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karens entitled parents karen-customer flowers karens in the wild entitled reddit thread Reddit karen entitled people
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