'This can't be real': Lawn care business owner puts entitled client in her place

Author image for Remy Millisky
Remy Millisky • Writer and Editor
Feb 18, 2024 11:00 AM EST

One business owner was referred to a potential customer who has an entitled attitude. Mess with a professional and find out what happens, lady!

If your business is a big chain, customers might flock to you. But for smaller businesses with just one or two employees, word of mouth can keep your company alive. Especially in a business like lawn care, having a referral from someone who appreciated your work goes a long way. It's a great compliment to know you made someone's front yard look so nice that they told their friends to call your company. 

Not every person knows how to communicate properly, though. U/Snakesandsparklers1 got a referral, so they texted with this new client to determine what she needed. As she explains in the text messages, she has five acres of land that need upkeep. But the way she talks to this lawn professional is anything but professional. I don't know if I've ever seen someone write "Listen here" in a text message! This woman is mistaken if she thinks she'll get her lawn trimmed after this disastrous text exchange. Check out the entire conversation below, it's an entertaining read. 

Next up, this person's employer bought repetitive stress injury prevention tools, but they're just making things worse instead of helping. 

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  • 01
    Entitled prospective client with rash mad she doesn't get her way. The entitlement is real
    via u/Snakesandsparklers1
  • 02
    10:34 63 Siri Found a Contact Today 9:36 PM Hello, is this Ryan? This is my neighbor was referred from Add Yes, who is this was looking to have someone take care of my lawn. X Hello can you please text me your address and when I'm in the area I can give you a price on your property.
    via u/Snakesandsparklers1
  • 03
    I have 5 acres Nice! You have a good size property. What's your address? Listen here I need my yard done by Thursday because my sons are coming. I can do about $30 per acre thats my budget. I dont Text Message A A *Pay 个 5
    via u/Snakesandsparklers1
  • 04
    per acre thats my budget. I dont sit well with a no. I'll send my address and see you Wednesday morning Pardon me? How about.... no So does that mean I won't be seeing you Wednesday? I have no one else. Do you have recommendations
    via u/Snakesandsparklers1
  • 05
    Listen here I can't just come when you want. $30 an acre is not worth my time nor anyones. I also can't just show up when you want me to like you mentioned. I have a route and schedule but I wish you luck in finding someone to mow your lawn. What about friday A Text Message A Pay
    via u/Snakesandsparklers1
  • 06
    How about no! You know I heard you were a good business man but the way your speaking to me is telling me otherwise. I have a bad rash or else I be out doing it myself. I'll make sure to spread the word bad business I'm willing to negotiate Saturday 40
    via u/Snakesandsparklers1
  • 07
    OⓇ A A lam a good business man but I don't sit well with someone telling me what you want to pay and expect me to do that when I haven't even seen your property. You can't expect me to show up within a couple days prior when I have a busy schedule. I won't do an acre for $40 so listen here.. no I'm sorry but I can't help you. I'm not on google or advertise so you can bad mouth me all you want, I don't care. I have work scheduled a month out because I do what I say but so here again, good luck to
    via u/Snakesandsparklers1
  • 08
    good bye are you drunk? this can't be real. who is this?
    via u/Snakesandsparklers1
  • 09
    Your Have a unpleasant night goodbye O* A no you were to me. I don't appreciate that. my night is great and I hope you have an even better night Text Message Pay P
    via u/Snakesandsparklers1
  • 10
    xatexaya LISTEN HERE ↑ 889 Reply Share kiwigirl83 My blood boiled at that
    via u/xatexaya
  • 11
    masnaer. I love that OP hit em right back with the "Listen here". Twice hahaha.
    via u/masnaer
  • 12
    2Lazy2FindOldAccount. The way my jaw dropped when I read $30 per acre
    via u/2Lazy2FindOldAccount
  • 13
    KancerFox Whats the going rate per acre? 249 Reply Interloper_Deeyabl O The internet suggests that the current range is $90-$130 per acre.
    via u/KancerFox
  • 14
    Maelstrom Gonzalez90 "I don't sit well with a no" shoulda told Karen to stand the then.
    via u/Maelstrom Gonzalez90
  • 15
    xiancarpenter Customer was real keen on getting you too agree to a rate before you saw the property. I bet when you got out there it would be to find property that hadn't been mowed or maintained in a very long time, overgrown af.
    via u/xiancarpenter
  • 16
    larokoko Gotta charge that neighbor a little extra next time for that referral
    via u/larokoko
  • 17
    Interloper_Deeyablo. I bet the word of mouth indicated that you're a nice person, and this chucklebilly read that as "someone who can be taken advantage of." Maybe even guessed that you were struggling enough to take whatever you can get.
    via u/Interloper_Deeyablo
  • 18
    Good on you for knowing the value of your time.
    via u/Interloper_Deeyablo
  • 19
    DnBhouseplant "I have a bad rash" adding to my list of excuses to give people for my entitled behavior
    via u/DnBhouseplant
  • 20
    Mgwasp111990. No...YOU have a good night No YOUUUUU have a good night Lmao
    via u/Mgwasp111990

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lawn work stories text message texts lawnmower texting
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