'My new favourite technique': Call center worker tells the "passive aggressive" tip they use for cranky customers

Remy Millisky • Writer and Editor

Mar 3, 2024 5:00 PM EST

This call center worker has a really great idea for dealing with their most irritating customers.

When you work in a call center, you deal with people from every walk of life, from youngsters to oldsters, from people who have worked customer service jobs before, to those who want their every whim catered to. People aren't calling for a friendly chat, either: they're usually having difficulties and want their issues fixed as quickly as humanly possible. These people are already at their whits' end, which leaves the call center reps to deal with angry and uncooperative customers. This is their job all day long… it must take a real toll.

This person has come up with the perfect pacifist solution to their callers. It's a bit radical, and I wonder if that method would fly at other companies. (In the comments, some other call center workers shared that they are not allowed to do it.) Check out the post below, as well as comments from people who shared the ways they deal with their angriest customers. If you can't hang up on them, finding creative solutions is their next best bet.

Next up, this woman got to fully ruin her boss's life during an exit interview.