'She's trying to overcharge me!': Fast food employee and manager bewildered by customer who won't pay an extra penny for meal

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    OHE C
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    One cent OBVIOUSLY makes a huge difference MOC Back in high school, I worked for a fast food place. Not to name names, but I worked for the US east coast equivalent of the place that had a smiley yellow star as the logo.
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    At the time I was there, we had a deal on the apple pie turnover things (we always just called them pies). Regular price for one was $0.99 and the deal was 2 for $1.00. Someone way above my pay grade in the company made a rule that we were to automatically do the deal whenever someone ordered pies and then gush to the customer that they essentially got one pie free. Cue the Karen.
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    I had just finished the lunch rush and was taking care of the last few stragglers when she came up. All she ordered was a pie. Per the rule, I rang up the deal. As soon as the little price screen flashed "2 apple - $1", she lost her mind.
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    Karen: excUSE ME!! I SAID A PIE! Me: Well, ma'am, we have a deal where you get 2 for a dollar and since-- Karen: NO! NO NO NO! I SAID ONE! YOU ARE TRYING TO STEAL FROM ME!!
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    Me: Not at all, ma'am. The pies are regular price 99 cents, and the deal is $1 so you get a pie for free. Karen: no! You just said they're 99 cents! You're trying to steal from me! Some people don't have a penny more to spend and you are trying to rip them off!
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    Me: But ma'am, after tax it-- Karen: You are a LIAR and a THIEF! Where is your manager?!
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    I begrudgingly get Manager and Karen starts screaming about how I'm trying to force her to pay more for things she never asked for and how I was likely going to try to pocket the difference/steal from the company.
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    Manager: Well, it says here you're getting two pies and after tax that's $1.05. Karen: Well, I only want ONE pie and she's trying to overcharge me! I want this fixed NOW!
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    Manager: *eye twitch* TrashGoblin2_0, please ring this customer up for one pie only.. I do so and the price after tax comes out to..... $1.05
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    Karen insists that we're still wrong and Manager ends up telling her to buy the pie or leave. Karen tries to demand the 2 pie deal and Manager sticks to "Well, you demanded me up here insisting you only want one so either pay or leave."
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    TL;DR Restaurant has a 2 for $1 on $0.99 pies. Karen insists one penny makes the price change drastically and accuses me of trying to steal. She was wrong.
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    Edit: I keep getting asked about the math for the tax and I don't know how many different ways to say "I don't know" so I'm just resorting to "Look, I was just the trash goblin that worked the register and wasn't told specifics. Also, it's one of the states in the US that has like three different types of taxes or some b.s. for no good reason, so my guess is somewhere along the lines it boils down to how things round out. Again, I seriously don't know.
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    Additionally, I get it. Asking for just one and getting two is a steal-deal for some, and downright infuriating for others because that's not what you asked for. However, what seems to keep being missed is that I was never allowed to finish my sentences and this whole interaction was barely minutes, which means that as soon as I pushed the button, I was starting to speak and she decided to start SCREAMING over me. So, for changing the call me order, however I was 17, was just doing what I was RE
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    in order to NOT BE FIRED, and was not even allowed to speak by a woman who insisted I was tricking her in order to steal money from the company. I mentioned in a comment that I had multiple people ask for one pie instead of two and I happily did so, but they didn't scream or try to get me fired. So I have to firmly disagree with the people who say that she was not and that I was the in this situation.
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    ojioni If a single penny is that big of a deal you shouldn't be wasting money on what is essentially a luxury item. The poor people I knew would have jumped at paying that extra penny for another pie. 1.0k Reply Share TrashGoblin2_0 OP. It came out to the same price after tax anyways but this lady was ready to fight!

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