'If you have a problem with my direction, you come to me': Entire team complies with boss's vague instructions, putting her job in jeopardy

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    "We did exactly what she said"
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    Boss got spicy so we did exactly what she said [malicious compliance] My boss, let's call her Kim, has been an extra pleasure to work with./s she's on the verge of losing her job for the lack of actual leadership and is feeling the pressure, today especially. This afternoon she sent an email that reads something like this:
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    "Attention all. Effective immediately everyone in [department that handles incoming phone calls] should answer the phone using the following script.
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    'My name is Kim, all phone calls and personal visits may be recorded for quality and training purposes" There are NO exceptions"
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    Pretty immediately there was some rumbling as the team tried to decipher if we are supposed to insert our own name or if we needed to pretend to be one person (some weird rules have come out recently like this). Well she must have heard some rumblings because she came stomping out of her office roaring "IF YOH HAVE A PROBLEM WITH MY DIRECTION YOU COME TO ME YOU DO NOT DISCUSS IT ON THE FLOOR!"
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    This is also a manager that has a record of using issues like this being brought up to negatively impact your performance reviews and can cause you to lose a raise.
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    Well the team immediately all began to comply with the letter of the law and answering the phone with exactly that script. With the name Kim and all. Play stupid games I guess
  • 08
    Ediwir 12 hr. ago Remember to also tell the caller that there are NO exceptions. 2.1k Reply Share
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    . galfal 12 hr. ago Anyone else remember the Capital One commercials with the guy saying "This is Peggy". That's all I could picture lol 501 Reply Share
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    reala728 10 hr. ago Weird power trip. Call center jobs are supposed to have this information pre-recorded and stated before they even reach the employee. It's a very basic standard. I really don't understand how people get the smallest taste of power and think they can become a literal dictator. 293 Reply Share
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    Taliafitz 10 hr. ago Lmaoooo when someone calls back and says "hey I was speaking with Kim, can I get ahold of her?" 194 Reply Share
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    . SquirrellyEnby - 6 hr. ago And if you really want to push it, that's ALL you say. "Hi Kim, this is my problem." (Caller describes problem) "My name is Kim, all phone calls and personal visits may be recorded for quality and training purposes. There are NO exceptions" "Kim, hello... could you hear me??" "My name is Kim, all phone calls and personal visits may be recorded for quality and training purposes. There are NO exceptions"
  • 13
    chellams 4 hr. ago Not the kind of spicy I figured it would be...
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    NappingWithDogs . 1 hr. ago Just have the whole floor chant "WE ARE KIM" every few min or so.
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    armored-dinnerjacket. 1 hr. ago remember to change all your name tags to Kim and if possible wear a shirt with Kim printed on the front
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    Pacalyps4 47 min. ago man this is so childish and idiotic. What's this prove? That you can be a difficult employee on purpose?
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    Sufficient_000Treat9. 12 hr. ago Pipe down, Kim. 217 ♡ ☐ Reply Share

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