'His friends are wheezing from laughter at this point': Customer tries to outsmart store policy, embarrasses himself in front of cashier and friends

Author image for Remy Millisky
Remy Millisky • Writer and Editor
Apr 20, 2024 3:00 PM EDT

You buy it, you break it… wait, that's not right. 

A lot of stores have the policy of making you purchase an item if you break it. It's often found at antique stores or vintage shops, or other shops that are crammed with fragile items. Some of them make you carry your backpack on the front of your body, or leave your bags up front, to make sure you don't accidentally swipe something off a shelf. Accidents happen, and sometimes things just topple to the ground, making for an irritating purchase for both the seller and the buyer. 

This dude was bold, though. As u/DancinginHyrule shared, they were an employee at a video game store, and their last customer of the night was giving them a hard time about buying game insurance. Perhaps this guy had never heard of the concept of insurance before, because he had a weird reaction after buying his new game. 

After you read this employee's tale of victory over their oddball customer, check out what happened to the woman engineer who was asked by all her male colleagues to "get coffee" for them. 

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  • 01
    Cheezburger Image 9911915776
    via Sean Stone on Unsplash
  • 02
    Break it on purpose? Sure, we'll replace it! M I was recently reminded of this story even though it took place appx ten years ago.
    via u/DancinginHyrule
  • 03
    Background: I worked at a Gamestop when GS was still pretty hot. At that point in time we were forced to ask if people wanted to buy a small insurance on every disk we sold. It covered all damage, if people came back with a disk with insurance, we replaced it, no questions asked.
    via u/DancinginHyrule
  • 04
    Scene: it like 20 minutes till close on a week night, I'm doing as much close-prep as I can get away with when Douchbag and his friends enter the store. Obviously bored and just wasting time but since I'm alone in the store I greet them and let them look around for a bit.
    via u/DancinginHyrule
  • 05
    D brings up a game to the desk and I ring him up. "Would you like to buy insurance on this game? We cover all damages" In a split second he lights up like he just had the most genieus idea in the world.
    via u/DancinginHyrule
  • 06
    D: "All damage, even if I break it myself, on purpose?" Yeah, I can see clear as day where this is going and so can his friends who start chuckling. I play along.
    via u/DancinginHyrule
  • 07
    Me: "yup, all damage, no matter what. No questions asked." He buys the insurance, I bag it and hand it to him and they walk literally just out of the store before stopping. D pulls out the game, takes out the disk and looks me straight in the eye while he snaps it in half. His friends are dying from laughting. I'm just smiling politely.
    via u/DancinginHyrule
  • 08
    So he walks back in, hands me the game and goes: "This is broken, I'd like a new one". Que Malicious compliance. See, our system would warn us in the corner of the screen if we sold the last copy of something. That disk was the last one we had in the store.
    via u/DancinginHyrule
  • 09
    Me: "Of course! Unfortunately, I do not have anymore copies in store, so I have to have it shipped from one of our other locations. They close in five minutes though (as we did) but I will leave a note for the manage to put in a transfer order. It should be here in 3-5 work days, if you write your number here we will call you when it arrives"
    via u/DancinginHyrule
  • 10
    His friends are wheezing from laughter at this point because it becomes obvious that D totally played himself and now have to wait a week for his game. Lesson: be nice to retail workers!
    via u/DancinginHyrule
  • 11
    Buwald If you are on some BS, and the retail worker goes along with it.... Either they do not care, or you should be worried.
    via u/Buwald
  • 12
    Yogiteee Classical case of play stupid games, win stupid prices. This one really made me smile. What a waste of recourses. I am glad this brat didn't get through with their bs! Well done OP, must have been extremely satisfying!
    via u/Yogiteee
  • 13
    Sophira I don't even quite understand what his end goal was on this. Did he literally just do that to waste your time? What possible. other justification is there? Either way, he clearly deserved what he got.
    via u/Sophira
  • 14
    mendokusai99 There is a pretty large cell supplier where I lived who would offer free repair or replacement with the insurance. There was a guy who would routinely leave his phone in the tram rails to be run over so he could get the replacement. It worked for a year before they quietly (snail mail notice) changed that policy. Imagine his surprise.
    via u/mendokusai99
  • 15
    Badandy469 I hope he learned a lesson. And that his friends teased him about it for a long time
    via u/Badandy469
  • 16
    Awkward-Flatwor... As a former retail worker I can verify we don't get paid enough to give af what you do to mess over corporate
    via u/Awkward-Flatworm9845
  • 17
    Polonydief In the end his friends weren't laughing with him, they were laughing at him.
    via u/Polonydief
  • 18
    Wadsworth_McSt... So his plan (to use the term loosely) was to pay, say, $11 for a $10 game, break it, and get a new one for free, then take that one home, having still paid $11 for a $10 game. And he'll think he got it free. This kid is going to find himself on the bottom end of so many pyramid schemes when he grows up.
    via u/Wadsworth_McStumpy

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buying cash register games malicious compliance retail shopping retail worker malicious-compliance-reddit working cashier workplace video games malicious compliance reddit shoppers
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