New manager ‘quits’ after forcing impossible productivity goals at a call center which ultimately implodes workflow: ‘Customers were NOT happy’

Why do new managers always feel like they have something to prove? 

One new manager at a healthcare call center recently came into the workplace and completely imploded everything that was good about their working environment. Since many of their calls were sensitive in nature, many of the employees took great care in documenting their calls and giving individual attention to each concerned caller. However, this new manager saw nothing but spreadsheet numbers and productivity goals every time the phone rang, enlisting an impossible new productivity standard that cut call times in half–against the better judgment of every seasoned worker. 

Keep scrolling to see how this inexperienced manager deployed horrendously naïve workflow standards on her team, which ultimately resulted in nightmarish working conditions and a lot of angry customer reviews. After this, here's a story of an audacious landlord who asks his tenant to leave a 25% tip on their monthly rent as gratuity. 

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Author image for Jesse Kessenheimer Jesse Kessenheimer
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