'Imagine my shock!': Airbnb Hosts Share Stories of Their Most Entitled Guests That Will Make You Never Want to Host

Author image for Elna McHilderson
Elna McHilderson • Managing Editor
Jun 8, 2024 11:00 PM EDT

Do you prefer an Airbnb or a hotel?

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  • If you travel often, then you know the difference between staying at an Airbnb versus a hotel. Sometimes one is better than the other, they both have their ups and downs. If you are in an Airbnb, you are most likely getting a better bang for your buck and a more local experience. If you are in a hotel, things are going to be pricier, but you are also getting more amenities. It's as easy as that. However, people who do not understand Airbnb will stay as a guest expecting full hotel amenities and that's where things go awry. 

    Recently, one Airbnb host went above and beyond for a recent guest who was demanding a lot. She figured they were elderly and just needed extra help, so she provided. But they still left a horrible review and when she replied to them explaining how hurt she was, they removed the review and were upset with her for making them look “crazy.” The post has attracted other Airbnb hosts to share their guest horror stories and why some were even pushed to never host again. See below!

    Liked that? Check out this entitled customer trying to ditch the bill end up getting what they deserve!

  • 01
    "That's why I stopped hosting. One too many entitled ungrateful guests."
    via Ivan Samkov via Pexels
  • 02
    My response to a guest's 3 star review prompted them to ask it to be deleted. Discussion A few weeks ago, I hosted a nice elderly couple. Because I rent a spare room in my apartment, I have instant booking off. I clearly list the dimensions of the room (it's big for the area I am in), amenities available and those not available in the room like a tv. They had a 5 star rating so was happy to host them. They asked for many things prior to arrival. They asked for an early check in. I gave it to the
    via SuperStar1124
  • 03
    I work from home, however during their stay, the husband would knock on my office door with questions on how to get around. I was amenable and got them to download City Mapper on their phones instead of memorising Google maps directions off their laptop. It felt like I was hosting family instead of a guest and I didn't really mind as I figured they are elderly. They even wanted to socialise after their days out and made me a meal from their country. Imagine my shock when I got a 3 star from them
    via SuperStar1124
  • 04
    I responded politely, mentioning that these were not in the listing. I also mentioned all the extras they received for no cost, including arranging a home Dr for the wife who arrived with food poisoning. I was clear in my review that I offer a home stay and not a hotel with a 24 hour concierge service expected by this couple at homestay prices. After the review, I was a bit upset. But, felt assured that my response would show future guests that they were outliers. I just got notified by Airbnb t
    via SuperStar1124
  • 05
    MooPig48 3d ago Unverified Lol that reminds me of the Australian kids we hosted in our shared home. They arrived with no car despite our listing being clear they'd need one to get around. So we picked them up from the bus stop with all their gear about 1/3 mile away across a busy and dangerous highway. We made them. multiple home cooked meals. We drove them into town when they wanted to go.
    via MooPig48
  • 06
    I volunteer at a horse rescue and sponsor a horse there. It's absolutely the most precious thing in my LIFE. They wanted to see the horses so I took them to the barn where they got to pet them and give them treats and the barn owner gave them each a complimentary short riding lesson. Then I dropped them off at a place they could have breakfast. Then took them into town the next morning to catch their bus to the airport. Asked them for NOTHING. No gas. Nothing whatsoever besides the approximately
    via MooPig48
  • 07
    I sent them a message stating I was hurt by it and by the fact that they didn't mention any of the things we did for them. I wished them the best. Said we still enjoyed hosting them and that I hoped their next stay (at a hostel smack in the middle of downtown pdx lol) was more to their liking. I then got a call from airbnb about how they were complaining I was "harassing them". The airbnb person said "they just felt they were giving a fair and honest review". I told the agent "I was just honestl
    via MooPig48
  • 08
    But my god was that jaw dropping. Like I said I shared with them the most precious thing in my life and pulled strings so they could not only pet horses but ride them, for freaking FREE. And all I get is "pretty small and a bit smelly"? And honestly that's why I stopped hosting. One too many entitled ungrateful
    via MooPig48
  • 09
    vero_beach 3d ago Unverified The only guest I ever went to the supermarket for during the pandemic, is one of the only few people that have given me a 4-star review. I didn't shop for her but picked it up at the market and organized it all nice and pretty for her. She gave me four stars because there were not enough chairs in the community pool. Nothing mentioned about the home, the groceries, etc. I replied nicely but didn't include the part of the supermarket on there because I didn't want fut
    via Vero_beach
  • 10
    naughtyman1974 • 2d ago Verified This brings to mind my last guest (checked out 5 days ago). They were pushing boundaries from the moment they turned up. I was polite in my refusal. My unit is a private room (ensuite, microwave, mini fridge, private WiFi router, just lovely) priced at a VERY competitive level for the area. They wanted to have access to my private kitchen on a floor that has no access for guests. This is clearly in the house rules and room notes that I asked them to verify that t
    via naughtyman1974
  • 11
    There were numerous other things they raised that are not included on the listing. I opened a support ticket with Airbnb and documented these as they happened. Right now I am laying low. I will review them on day 14. The short review to other hosts is that these people expect a hotel for guest house money. My spidey senses were tingling before they even arrived. I regretted accepting their booking the moment I met them.
    via naughtyman1974
  • 12
    rudalsxv 2d ago Host There is a reason I no longer go above and beyond for guests. 99% of them take it for granted and unless you really promote and make a deal about how you went above and beyond, which I will never do, you get this kind of reviews. Just do what you're supposed to do as a host to make their stay comfortable and not a thing more or less.
    via rudalsxv
  • 13
    MarBlaze 2d ago Verified I homeshare too and my last guests just checked out this morning. While they were very friendly their English wasn't that great and they had a lot of trouble using google maps/Airbnb app. They weren't as demanding as your guests but it felt like I need to explain everything to them instead of them just googling or using my guidebook. They asked a lot of questions about public transport and closest supermarkets. When all this info I already have in my standard messages or
    via MarBlaze
  • 14
    At one point they asked me to contact a local museum which they bought tickets online for but they never got the tickets. I gave them the contact info of the museum but didn't want to call myself. In the end it was clear they never finished the payment so they didn't get the tickets. While not as bad as OP. Should I mention this in the guest review? And if I do, how should I word this? They were otherwise friendly and left the room tidy.
    via MarBlaze
  • 15
    blackwidowla • 1d ago Unverified I cannot imagine, as an Airbnb guest (which I frequently am, in fact I just checked out of an Airbnb here in DC) asking someone to get groceries for me?! Or to pick me up at the airport?! Or to idk entertain or talk to me?! Or buy me specific groceries?! I cannot believe the stuff hosts are expected to do. I also host so I def know some people expect these things but man it boggles my mind. We aren't your personal valet service!!! I've had to explain that so many
    via blackwidowla

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