''Turn my service off RIGHT NOW'... Ok': Customer service agent uses malicious compliance to force the hand of a money-grubbing customer, proving a point with one fell swoop

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Jesse Kessenheimer • Writer and Editor
Jul 12, 2024 7:00 AM EDT

Don't mess with the guy holding the master key to your homely comforts. 

This was especially true for the arrogant customer in our next story who tried to swindle his customer service rep over the phone, money-grubbing for an extra $200 credit on his Internet bill. But for the working man struggling to keep his cool over the phone, this customer presented a particularly satisfying opportunity for malicious compliance that only comes once every blue moon. 

Keep scrolling to read the whole story of how a guy got instant payback against a self-important customer, denying his attempts at a cash grab and proving a valuable point in the art of MC. 

After this here's another satisfying tale where instant karma takes a front seat when a guy floods his local parking enforcement office with busy work to get out of a late fee. 

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  • 01
    "I turn off all his services right there that very second"
    via canva
  • 02
    Posted by u/thefloorisbennylava 2 hours ago "Turn my service off, RIGHT NOW" ok. S OC
    via thefloorisbennylava
  • 03
    I work for a major cable internet, tv and home phone provider. The one that is probably the most hated, you know the one. The department I work in is responsible for either saving a customer or turning their services off.
    via thefloorisbennylava
  • 04
    Call came in transferred from our tech support team and by this time the customer was already on the phone for an hour. Tech agent was able to get service back up and running but he was now asking for a large credit for 1 day of service out.
    via thefloorisbennylava
  • 05
    As soon as I got on the phone it was demands "Here's what you're going to do", "if you can't do this then turn my service off immediately, I no longer want to be a customer".
    via thefloorisbennylava
  • 06
    I tried to calmly explain to this very man that I could not credit him over $200 for one day of service, but would be more than happy to process a credit more appropriate. He
    via thefloorisbennylava
  • 07
    declined, and again demanded that his service be turned off "IMMEDIATELY". I reiterate the immediately part to him and he says yep, right now. Cue malicious compliance; I
    via thefloorisbennylava
  • 08
    turn off all his services right there that very second. He starts screaming that he was "watching that" and "what am I going to do without internet". I
    via thefloorisbennylava
  • 09
    told him that I was only doing what he asked. This ended with me restoring service and giving him a credit appropriate to his 1 day outage, which we figured out was user error on his end.
    via thefloorisbennylava
  • 10
    The Truthkeeper. 5 hr. ago I was hoping this ended with him using the phone service you provided to call you so his call suddenly cut out.
    via The-Truthkeeper
  • 11
    thefloorisbennylava OP. 5 hr. ago It has happened before and it used to happen so much that they have a hold built into the system that keeps the phone active for a half hour after disconnect.
    via thefloorisbennylava
  • 12
    Additional-Sky-7436. 4 hr. ago All you did here was prove that you CAN in fact turn off service without requiring three 6-hour phone calls to various customer service reps.
    via Additional-Sky-7436
  • 13
    Inquisitive-Carrot. 5 hr. ago My last experience with that kind of thing made me want to bang my head against a wall: "Sir, what can we do to retain you as a customer today?"
    via Inquisitive-Carrot
  • 14
    "Literally nothing, I'm moving out of state to an area where you don't operate." "I can offer you our sports value package for $x.xx?"
    via Inquisitive-Carrot
  • 15
    DynkoFromTheNorth 5 hr. ago I am so curious to know what he thought would happen.
    via DynkoFromTheNorth
  • 16
    Responsible-End 7361 5 hr. ago He expected the company to bend over backwards to keep him. Hoping to establish that he could use to knock $200 off his bill at will.
    via Responsible-End 7361
  • 17
    He didn't consider that the companies have learned of these tricks, and that such a customer isn't worth keeping,
    via Responsible-End 7361
  • 18
    RealUltimatePapo · 5 hr. ago "You are about to lose a customer!" "Why, yes sir, it seems you're about to be right..." click
    via RealUltimatePapo
  • 19
    Hag_Boulder 2 hr. ago ...and he was on VOIP so there went the call... That would have been glorious.
    via Hag_Boulder
  • 20
    terkistan 4 hr. ago If his phone was set to allow WiFi Calling he'd have gotten disconnected too.
    via terkistan
  • 21
    ElizabethSwift 2 hr. ago 99% Sure I worked at the tech support level for the same COMfinty. I mean company. When I worked there retention was BRUTAL. You demand your service get cut off? bet dude.
    via ElizabethSwift
  • 22
    puledrotauren 55 min. ago Rule #1 Be nice to the person on the other end of the phone. They did NOT have a hand in whatever issue you're dealing with. Being nice, patient, and friendly, has gotten me more free than I can remember.
    via puledrotauren

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customer service epic deserves malicious malicious compliance internet customers malicious-compliance-reddit client customer service workplace story Reddit funny
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