Angry employee is blamed by boss for unavoidable system outage, resigns after being reprimanded: ‘I refuse to be treated like a child’

Author image for Lana DeGaetano
Lana DeGaetano • "Show me to me please."
Jul 15, 2024 9:00 AM EDT

Front desk employees often have to deal with entitled customers, but sometimes they have to deal with equally entitled bosses.

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  • Front desk employees deal with a lot of unfortunate circumstances. After all, they're the first face customers see (and complain to), have to deal with multiple systems to ensure smooth management, and often take the fall for mishaps that are beyond their control. Whoever claims this line of work is not grueling and tolling clearly hasn't read the copious amount of entitled customer stories we write about from front desk associates, retail employees, and so on. Check them out here.

    In this story, a man working the front desk at a hotel witnesses a system outage that he has no authority to look into. The outage compromised the amount of rooms he thought they had available, so he reported to management that they were all sold out. Management uncovers the system mishap, and in turn, berates him for feeding them false information. They ask him to handwrite a note documenting his “failure to identify” so they can put it into his file. The man resigns as a result, expressing that the company is not able to hire anyone as nobody wants to work there. Scroll down to get some more insight.

  • 01
    Sent my resignation in.
    via Extension_Medium_137
  • 02
    We had a system outage 2 days ago. When it came back, it reported that we were sold out. I told ownership. Well it turns out the system glitched and we weren't. After NA, a room showed back up (it wasn't in OOO or anywhere...it was gone gone). Ownership found this
    via Extension_Medium_137
  • 03
    out and berated me because I said we sold out and we didn't in reality. Ownership wanted me to email to explain why we weren't sold out. So, I sent an email saying "prior to the outage, myself and another person on
    via Extension_Medium_137
  • 04
    property, looked on two systems, to make sure we were balanced on rooms available, etc. and the outage ended up happening. When the outage resolved, there was no rooms available. to sell (assuming someone picked remaining rooms up) and I had informed you all that it was sold out."
    via Extension_Medium_137
  • 05
    I didn't receive a response. Today, my boss told me that ownership wants me to hand write why and what I can do better next time as well as sign it so it will go in my file. So I was being reprimanded for a system outage and apparently have the power to prevent system outages from happening again.
    via Extension_Medium_137
  • 06
    So I told my immediate boss, that I wasn't going to be doing that and went to my email to send in my resignation. While I don't have anything lined up, I have decided to give them until the end of next month, though if I were to find something before then, I'll leave
    via Extension_Medium_137
  • 07
    right then and there. I am an adult, the ownership doesn't have the to talk directly to me nor do they have the to sit down and learn that front desk associates do not have the authority to do make any changes to the actual system. As an adult making
    via Extension_Medium_137
  • 08
    bare minimum, I refuse to be treated like a child. One person leaves tomorrow, others are on their way out. They can't hire anyone, they've been trying for months. I hope the hotel fails. truthfully. The annual audit is coming up at some point this year...I'm thinking
    via Extension_Medium_137
  • 09
    about reaching out to the audit team and sharing the state of the hotel so they can get the audit moved up sooner rather than later and fail the property.
    via Extension_Medium_137
  • 10
    Gymleaders 15h ago . Absolute power move. Wow that ownership sincerely. Hoping you get something better.
    via Gymleaders
  • 11
    harrywwc 15h ago • I'm thinking about reaching out to the audit team and sharing the state of the hotel**...** while I applaud this thought of (not-so-)petty revenge, I suspect from what you have written that you won't need to do a thing. With all the people leaving, and the apparent 'god complex' of the owners, the audit outcome will be pretty much 'the same' sooner, or later.
    via harrywwc
  • 12
    Ө Extension_Medium_137 OP • 15h ago As far as I can see, it's not scheduled until late this year, I'd love to get it moved up before they are even remotely ready! :) Vote Reply urmomaho1234 • 15h ago Send an anonymous email. Vote Reply Extension_Medium_137 OP. 15h ago I shall attempt to do so! Vote Reply
    via Extension_Medium_137 / urmomaho1234
  • 13
    cometview • 14h ago You're resigning with more than 6 weeks of notice?? That seems crazy. Either give the standard 2 weeks or, if you want to wait until you have a new gig (or they miraculously improve), then wait to submit the resignation until 2 weeks before you plan to leave.
    via cometview
  • 14
    Or just summarily quit with no notice. Giving 2 weeks is a professional courtesy, not a law. You won't get a good reference if you quit suddenly, but if you don't need it, then don't sweat it.
    via cometview
  • 15
    • Extension_Medium_137 OP 14h ago It was more of I know they can't get anyone, but I also don't have anything to fall back on. But also to them "you f*'d up"
    via Extension_Medium_137
  • 16
    1-75 dreaminginteal • 9h ago "Your broken system reported that there were no rooms available. I shared that information with you as it was the best information that I had. If you want better results, fix your system."
    via dreaminginteal
  • 17
    . thetitleofmybook • 4h ago handwrite and sign? do they also want you to write 100 times "I will not make a mistake again" (i know you didn't make a mistake, they just think you did)
    via thetitleofmybook
  • 18
    Onetap1 • 49m ago ownership wants me to hand write why and what I can do better next time Work for a competent employer.
    via Onetap1
  • 19
    Rebecca1119 • 12h ago OP I'm proud of you. I hope I have your courage one day to leave the crappy hotel I work for. So far, our gm has blamed the entire staff for the elevator going out multiple times, the first floor flooding when one of our more than 20 year old
    via Rebecca1119
  • 20
    washing machines went down, the leak in our breakfast area that we get EVERY SINGLE TIME IT RAINS, the bedbug situation in one particular room that keeps coming back, the gas leak from our laundry room dryer and the hot water heaters that have gone out twice.
    via Rebecca1119
  • 21
    The list is endless but due to my mobility issues and the fact that I can sit down when I'm unable to stand is the ONLY reason I'm still there. Just do us all a favor, and document everything from here on out because I feel that they'll retaliate against you.
    via Rebecca1119
  • 22
    Bennington_Booyah • 14h ago Mad respect. Always, always advocate for self.
    via Bennington_Booyah
  • 23
    Everheart1955 • 6h ago "What I can do better" is find a place that respects me as a human being, it's certainly not here.
    via Everheart1955

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workplace-stories drama tales-from-the-workplace work tales from the front desk reddit story entitled people karma workplace Horrible Bosses entitled Reddit entitled people toxic-work-environment
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