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There are times when you need to stand up for yourself and fight back, and then there are times when you just need to be understanding and kind. When it comes to customer service, it's usually the latter. You will not get anywhere if you scream at someone who just worked 12 hours because the coffee machine in your room doesn't work. Like, get some perspective, bud.
Recently, a front desk clerk at a hotel shared a perfect example of how kindness is all you need. A guest realized last minute that he didn't need the room for another night and was checking out earlier than intended, so he wanted a refund for the second night. The hotel employee had fully intended to give him this refund, but it takes some steps in the mind time. There is a whole system in place. However, this guest did not like that he wasn't getting everything he wanted immediately, so he threw a Karen-level tantrum. Because of this, the hotel clerk decided NOT to give him a refund. A refund would have been courteous, but if you aren't showing courtesy to the staff, then why would they show it back? Read how it all went down below and avoid this fate!
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![Then Whiny McWhinypants made a fatal error... I still had every intention of giving him the refund... [But] plans change.](data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEAAAAALAAAAAABAAEAAAI=)
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