'Call the owner because the customer is always right': Designer purse shopper tries to lie her way into a steep discount

Author image for Remy Millisky
Remy Millisky • Writer and Editor
Aug 13, 2024 3:00 PM EDT

There's drama at the designer purse store! 

Fashion trends are constantly changing. What's popular right now will be so off-trend in three years. In ten years, it might be fashionable again! That's why a lot of people like to avoid all that hoopla and buy something timeless. Many designer companies like to tout that their bags and clothes are timeless pieces that are well crafted, and they're happy to ask their customers to shell out hundreds or thousands of dollars for that designer merchandise. 

This person, u/soliloquii, worked at a retail store that sold all types of designer brands. They mentioned that their customer really wanted a bag from a brand starting with the letter T, which makes me wonder if she wanted a Telfar bag. These can cost hundreds, just like any designer brand. In any case, this woman and her husband were trying to search for the best deal for their new bag. The woman kept trying to insist on getting a larger discount from the employee, which is a silly thing to do. Most employees at regular shops can't make up their own discounts on the spot. So why would this customer assume this employee would do that for her? 

Check out the full story below, and then read about the professor who let a student dig his own grave by never attending a single class. 

Add as a preferred
source on Google
Advertisement
  • 01
    DO DO
    via Dim Hou on Unsplash
  • 02
    "Call the owner because the customer is always right!" Medium This just happened today. I work in a small retail store from in a high end mall. We carry many brands of bags, one brand we will call "ידיי
    via u/soliloquii
  • 03
    Mind you, in this mall, there is also the main store for the brand "T" where they carry more products from that brand. They are our competition since they are the main store. On Sundays we close at 6:00 PM. This loud woman (LW) and her husband walk in at 5:50. Guess who is going home late again...
    via u/soliloquii
  • 04
    She grabs a backpack. LW: How much is this T backpack? I want to buy it for my husband. Me: Well it is usually [price] however the store is offering a small 10% discount because of Mother's Day."
    via u/soliloquii
  • 05
    LW: Only 10% off? That's it? well the store T is offering more than that! They are doing a 15% off!" Me: That's not possible since we carry the same exact brand and we have the same prices. Plus the brand notifies us whenever there will be a sale"
    via u/soliloquii
  • 06
    LW: (changes her story) Actually no, not T store, I saw this same exact backpack in another store downtown! The lady offered me 15% off!! ME: .... what store is it? LW: "DOWNTOWN!"
    via u/soliloquii
  • 07
    Me: .... ok...maybe it's a different model.. I scan the bag and add our 10% discount Me: ok so it will be [price] plus tax. LW: You're not going to give. me a discount??
    via u/soliloquii
  • 08
    Me: Sorry, the discount offered is 10% LW: But the lady downtown offered me a 15% off! Can't you call the owner so he can give me an additional 5%? Call him. Call him because the customer is always right! (Calling the owner is a no since he hates to be called over things we already know)
    via u/soliloquii
  • 09
    Me: I can't call the owner. He let us know yesterday that we are allowed to give a 10% off discount maximum in any store item. No more than that. LW: But the woman downtown showed me in her screen that the system lets her give her a 15%! Can't you do that?
    via u/soliloquii
  • 10
    Me: You're right, I can put in whatever discount in the system. I can put in 15% or even a 20% but the owner strictly said 10% only...'T' store isn't even doing any discount at all. LW: Well the owner should offer more than that..
    via u/soliloquii
  • 11
    Me: .... (I choose not to respond and ignore her at this point to avoid escalating the situation) LW's husband then tells me it's fine and that he'll pay for the bag
    via u/soliloquii
  • 12
    He hands me his card and then he politely asks me to monogram the bag. I monogram it. LW just pulls out her phone and tries to find the bag cheaper I assumed however she didn't find anything. The husband is happy with his bag and thanks me. They both exit the store.
    via u/soliloquii
  • 13
    I ended up leaving at 6:30.. however, we are commissioned and it was an expensive bag he purchased so it's whatever..
    via u/soliloquii
  • 14
    DB2V2 But the lady downtown offered me a 15% off! "So why are you attempting to buy it here then?"
    via u/soliloquii
  • 15
    knowph But the lady downtown offered me a 15% off! "Then I guess it's her lucky day -- she just made a sale! Please say HI from us when you go buy the bag from her. Have fun!"
    via u/soliloquii
  • 16
    RefractiveSandwich So when she said another store downtown (not store T) is that store affiliated with you at all? Not justifying her behavior, I'm just curious what her line of thinking was.
    via u/soliloquii
  • 17
    SidDelicious. Whenever a customer has made any noise about a discount, I insist on a verbal confirmation that they will pay full price before I ring it up. I like to paraphrase the
    via u/soliloquii
  • 18
    movie Training Day when I do this. "Do you want to pay for this, or do you want to go home?"
    via u/soliloquii
  • 19
    crbowen44 · The customer is always right does not mean on an individual level each customer is right. It means if your customers tell you the coffee is too cold, or the store is too hard to move around
    via u/soliloquii
  • 20
    in, collectively they are right because they have the money. Its "give the people what they want," not "give each person what he/she wants."
    via u/soliloquii

Want More? Follow Us and Add Us as a Preferred Source on Google.

Tags

cash register purse bag retail shopping bags retail worker coworkers working cashier workplace tales-from-retail shoppers
Scroll Down For The Next Article