‘I was genuinely dumbfounded’: Server rounds up customer's change to $5 because they had no coins, entitled Karen demands her 15¢ even after being given extra money back
The customer service industry is frustrating enough without the entitled customers who get an ego boost from treating service workers like dirt. Yet, here we are.
Not only do they need to worry about providing exceptional service to the customers who deserve it, but they also have to be mindful of the way they react to ill-mannered customers who seemingly don't know their left from their right. This isn't to say that all customers are bad, but if you put me in a room with 100 frequent restaurant-goers, I could guess that at least 15% percent of them have done a service worker wrong. As a former waitress myself, I have no empathy for folks who seek out conflict for the sake of conflict. I think a lot of you feel the same.
The original poster (OP) of this story is recounting something that happened at their restaurant recently. They make a note at the beginning of the post, letting readers know that their restaurant does not break bills for the front-of-house staff, so they have to bring their own bills and coins to make change for customers. OP didn't have loose change to bring to work that day, and how unfortunate that will be for them when they end up serving this Karen.
At the end of Karen's meal, the server realizes that they do not have exact coin change. So, the server rounds up to $5, an amount greater than what Karen should have received. Karen gets accusatory, claiming the server is trying to keep her change. Even after the server explains that they gave Karen more money than what was mathematically correct, Karen requests the 15 cents. The best part: is when the server tries to take a single dollar back to somehow find change, Karen accuses them of stealing their money.
Scroll to read the entire story, and additionally some stories from fellow industry workers who have unfortunately dealt with the same nonsense.
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