Entitled caller gets "canceled" by customer service rep: '[She said] she didn't have to pay'

Author image for Remy Millisky
Remy Millisky • Writer and Editor
Dec 16, 2024 5:00 PM EST

This caller decided to talk to a customer service rep, and tell them exactly what was on her mind. Too bad for her: she's now "canceled" by that company!

They say it costs nothing to be kind, and that's mostly true. Having patience or politeness can be difficult if you're in a bad mood. A lot of people who have to call customer service are already in a bad state of mind, since they're presumably calling to clear up an issue. These customers sometimes like to insult the call workers. It's as if they're just calling in to blow off steam and have someone to belittle! If they'd just stated their issue to the call center rep, they'd be off the phone in no time. But some customers think that if their problem can't be instantly resolved, it's time to raise their voices and start hollering. 

At least at some workplaces, the employees aren't required to talk to customers who berate them or use inappropriate language. I wish I could've seen the look on this woman's face when she realized that not only do her actions have consequences, but that she had embarrassed herself in front of the employee she was targeting. Keep scrolling to read the full story! 

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  • 01
    Cheezburger Image 10442011648
    via Getty Images For Unsplash+

    This image is for illustration only, and the subjects are models; the image does not depict the actual subjects of the story.

  • 02
    Entitled Karen gets cancelled M OC Im a customer services manager for a very large entertainment/ broadband company. Part of my job is listening to calls raised off to my by my agents in relations to complaints etc.
    via u/anotherwill
  • 03
    One of my agents had a customer on the line going mental about her daughter's phone and broadband services being restricted for not paying. Customer claims the last person she spoke to said her bill would be cleared and she didn't have to pay.
    via u/anotherwill
  • 04
    So I listen to that call and the customer is awful from the get go. Making fun of the advisor's name (the name being merlin, she was making jokes about her being a wizard and how stupid her name was mainly), shouting at her for over an hour about how we've committed fraud because we won't read her daughter's bank details
    via u/anotherwill
  • 05
    out on the call to her. She then starts going mad when the advisor tells her we couldn't take payment, because 3 different credit cards were declined on the account in 3 different months. Ab e goes on for 1h 45 mins and I feel so bad for the advisor at this point...customer starts going mental that her daughter never has credit cards, again that we've committed fraud and she's coming to the agents call centre to find her...
    via u/anotherwill
  • 06
    When the agent asks how we could possibly have committed fraud the customer puts her foot in it, goes into a rage and then tells her she let her daughter who's only 17 go into the store and take the broadband contract with us and the customer knew she had to be over 18, how it was our fault and blah blah for not doing our checks and so on.
    via u/anotherwill
  • 07
    Her daughter came on the line screaming just as bad as her too. Our customers need to be 18+ to have contracts with us, we run basic debt checks to see if they have defaulted accounts with us, but nothing more.
    via u/anotherwill
  • 08
    After raising the account off to the fraud team I had the pleasure of calling them back to tell them they were cancelled with immediate effect. Of course she started screaming at me, until I told her I wasn't here to be screamed at, it clearly wasn't up for discussion and that I'd be hanging up.
    via u/anotherwill
  • 09
    If she'd been nice and not acted like she was on a pedestal and untouchable then the services wouldn't have been cancelled. Don't you love when loud mouthed Karen's shot themselves in the foot?
    via u/anotherwill
  • 10
    Edit: to save everyone slating me about how my company and management style is. - this call I was listening to wasn't my agent. It was 3 days before my agents. My company have strict policies around ab se, in which you warn the customer you'll hang up for ab se, if they show signs of it and de-escalation doesn't work. I'm happy to speak to abi sive customers so my people don't have to. For whatever reason this poor agent dealt with the call without changing up, she was just that good at her job
    via u/anotherwill
  • 11
    harrywwc +3 and sad to say, it seems like the daughter has learned the same sense of entitlement {sigh} 410 Reply Share anotherwill OP She was just as bad. All the mother kept saying was "my daughter doesn't deserve this. She was looking SO forward to having this broadband with you! She has such poor social skills why would you need to speak to her?"
    via u/harrywwc
  • 12
    GossamerGlenn People need to realize that 99% of the time they are yelling at some random regular person like themselves just trying to get a paycheck and they have no emotional connection to any of it besides whatever on their personal end the paycheck provides for. So unless it's the owner of whatever company stop being a piece of s to anybody who woke up to deal with your sorry/crazy a
    via u/GossamerGlenn
  • 13
    SerenityViolet Seriously, I would have hung up within 15 minutes and kept hanging up until she could be civil. I've never worked for a company that would expect me to put up with kind of ab e. 31 Reply Share anotherwill OP We don't expect it at all. We actively tell agents they warn a customer once then beyond that disconnect.
    via u/SerenityViolet
  • 14
    LilDevyl +1 · Oh I wished I could've seen Karen's face! Karen: It's your fault for not doing your job even though I sent in my 17 year old daughter with my own credit card to get the broadband! Company: Well, you are now canceled since your daughter who setup the broadband is under 18. Karen: *Shocked Pikachu face*
    via u/LilDevyl
  • 15
    cobraemployee I wish i could handle escalated calls like you did.. 18 Reply Share anotherwill OP We don't stand for ab...e like this. Frustration - cool. Ab e no thanks. -
    via u/cobraemployee
  • 16
    Juggzy1326 I can't do customer service anymore. I used to be a CSR and they NEVER get paid enough for the c they have to deal with. I have had the absolute pleasure of many absolutely awesome CSRs at different companies.
    via u/Juggzy1326
  • 17
    However on the flip side of that I do take issue with some things they do that they shouldn't but I won't get into that. They do need some more specialized training for certain things tho, like de- escalation. And it's unfortunate that companies refuse to give them that training to make them better at their jobs.
    via u/Juggzy1326
  • 18
    anotherwill OP My company deals in conflict resolution really well. Everyone is told that this type of s isn't worth it, nobody is paid enough to deal with people like that so warn them abs hang up if you need to. Seems the agent was just a tough cookie.
    via u/anotherwill

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karens malicious compliance malicious-compliance-reddit demanding karens in the wild entitled karen story malicious compliance reddit karen entitled people
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