Manager yells at teen worker in front of customers, customers complain and he gets fired: 'I later found out he lost his job'

Usually, the types of overly authoritative interactions you have with your managers take place well behind closed doors or on a phone call—both where no one else can overhear. Then, if they say anything unprofessional or out of order, it becomes a he-said-she-said type of situation to get it all straightened out.

Luckily, the worst of these sorts of people and managers who think it's alright to behave this way have no self-awareness, which is good for the rest of us because it becomes far easier to hold them accountable for the things they say and do that are out of order. Such as this manager who wound up getting himself fired for having it out with a teen worker working their first job for a simple mistake that could have been a simple learning moment later on.

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In my retail days, even when you ended up with a staff member who was willfully arrogant and couldn't care less, you still knew through sheer common sense that having it out with them on the shop floor wasn't going to solve the problem and wasn't the right thing to do—on top of not looking good in front of customers. The last thing you want to do in any situation is air your dirty laundry to those who don't need to know.
This is one of the few times when customers complaining is a good thing. It shows that they're real, compassionate people who care about the other people around them, whether or not they're wearing a name badge and a polo shirt. The vast majority of times, this is—or seems not to be—the case, so it's a breath of fresh air to see.
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"Yell at me in front of customers, lose your job..."

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