‘My petty heart giggled with glee’: Entitled hotel guest tries to skirt her way out of a $25 pet fee by saying her dog is ESA, employee calls her out

If you didn't already know, an emotional support animal or ESA is not the same as a service animal. This means that the laws that apply to service animals do NOT also apply to an ESA. Service animals have a much higher standard of training than ESA. Service animals are trained to do a very specific task to help aid their owner and they are trained to be calm in many different situations, especially around other dogs. ESA are basically just pets that therapists provide a piece of paper suggesting that their owners keep their pet with them for mental health reasons. The are only require basic training like house training and behaving on a leash. If you pretend like your ESA is a service animal, and then your untrained pet decides to get rowdy with a trained service animal, that could cause the service animal to be retired (that just means they're demoted, or maybe promoted, to pet) and thus taken away a very important medical device to that individual—it's not easy getting a service animal. 

 

That is why, ESAs do not get the same kinds of laws as service animals. So when this Karen guest tried to smuggle her ESA dog into a hotel, the employee was ready with the facts. 

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Author image for Elna McHilderson Elna McHilderson
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