Entitled customer drops water company for competitor, then comes back begging for their far better service: '[My] boss's face turned red'

It's always important to do your research before threatening to take your business elsewhere. That's what this entitled customer learned the hard way after demanding to pay via credit card when the company required cash or checks. She doubled down and dropped the company, only to learn that they gave the best deals in the surrounding area. That's what you get, lady!

Let this serve as a friendly reminder to be careful who you start conflicts with because you may very well come back begging for their help again. Keep scrolling below for this tale of an entitled lady's comeuppance, as seen through the eyes of a water company employee and his boss.

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    Cheezburger Image 10460740352
    via Icons8 Team

    The image does not depict the actual subjects of the story. Subjects are models.

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  • This entitled customer thought she could argue her way into going against company policy. The water company her family had been using charged customers via check or cash rather than via credit card payment. The reasoning behind this choice was mutually beneficial for the company and for the customer, given the fact that no one needed to assume the cost of any credit card fees. Despite being made aware of this reasoning, this customer still was not happy about such an “inconvenience” and demanded to use a credit card or else she would change companies…

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    I work at a small company delivering potable water to people who don't have access to either city water or a private well. So we deliver to the same customers pretty much every week. Some
    via Controlled01
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    customers are great and go out of their way to make deliveries easier or at least make sure that they don't make them any more difficult than they have to be. A few customers just don't give a and expect us to make deliveries no matter what they do to make things inconvenient.
    via Controlled01
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    Recently one customer over the last couple of years had made. several changes to their property that made making deliveries significantly more difficult. I'd spoken to my boss about them and he laid out the conditions that
    via Controlled01
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    would need to be met before he would consider dropping a paying customer. And they were literally just barely with the limits. And to their credit they did keep up with their bills...
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    I dreaded seeing their name on the delivery list every other week, then they changed to wanting deliveries every week because their children were moving into the house as well. After that payments started being more sporadic. The
    via Controlled01
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    checks we were getting changed names from the home owner to their daughter. My boss only takes cash or check, not credit cards as he feels no compulsion to give any money to CC companies or to increase prices and pass the cost on to the customer.
    via Controlled01
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    One day while I was in the office doing some end of day tasks the phone rang, caller ID was this problem customer. Boss answered and I eves dropped. It was the daughter, she wanted to to start paying by credit card. Boss said no. Then she decided to drop her "threat" to change companies.
    via Controlled01
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    Such hope in my heart as I saw the boss' face turn red. He HATES b Is and being bd. Boss immediately agrees that that would be best and hangs up on her. Walks over to the delivery schedule calendar and crosses their name off of the list.
    via Controlled01
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    Two days later I got called into the office to hear a message left by the daughter begging us to make deliveries again she apologized and everything. Turns out she had discovered that we were by far the cheapest option for them. One of
    via Controlled01
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    the things that made them frustrating to deliver to was not just the physical difficulty of the delivery but they only have a 350 gal holding tank. It was a lot of work and time to deliver such a small amount of water. And we have the lowest minimum delivery rate in town. While all the
    via Controlled01
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    companies around town are at about the same price/gallon most other companies have a 800 gallon minimum delivery rate, while our minimum at the time was only 500 gallons.
    via Controlled01

  • It turns out that changing companies was absolutely fine by the boss, as this customer's household was already difficult for deliveries and this was not the first time they had unnecessary confrontations with the family. To make matters even funnier, this lady had done zero research about the pricing of competitors in the area, and this boss knew that they offered the best services for the best price. Unsurprisingly, she came crawling back soon thereafter, begging for his services once again. This time, however, the boss was unwilling to answer the call. Good for him!

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    MAXITROCK POWER STEERING
    via Aboodi Vesakaran

    The image does not depict the actual subjects of the story. Subjects are models.

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    The boss and I shared a chuckle over the call, I don't believe he bothered with calling her back.
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    Defiant_Chapter_3299. Shouldn't mess with parents delivery services anyways. Bet mom and dad ripped her a new one, and now even more mad because they now have to she'll put extra money for her ignorance and being an AH.
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    Stabbmaster While they may or may not have thought of themselves as "problematic" (they rarely do) if you can't handle the consequences of a decision not going the way you want, don't make the ________ threat.
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    Most people don't realize that a fairly sizable number of businesses don't really need yours in particular, weak spines in retail management is teaching people the wrong lessons.
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    K1yco I love when they do threats, because they never expect you to call their bluff and then they are stuck with the problem.
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    Newbosterone ⚫ As Granny said, "Don't let it hit ya where the good Lord split ya!"
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    Zoreb1. Looks like her defiance tanked.
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    sphynxzyz People need to learn, if you're going to use leaving to a competitor as a threat you should do the research before hand.
    via Controlled01

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