‘"I need to escalate this right now"’: Entitled customer boldly tries to return a stove he purchased 12 years ago, call center employee adamantly refuses to oblige

Return policies differ from company to company for a multitude of reasons. However, the main reason each return policy differs from one another so starkly is because of the quality of the product, the use of the product, and the expected wear-and-tear of the product. Some companies likely sinisterly calculate the average amount of time it takes for a product to show manufacturing errors/expected product degradation, and formulate the return policy accordingly (usually cheating the consumer in these cases). However, this story is not a tale of a big corporation cheating an unassuming customer. Rather, it's the opposite!

An employee working for a call center posted this story, where they pick up the phone and a customer is calling to return an electric stove. Sure, fine. The customer then mentions that he purchased the stove 12 years ago, in August of 2013, and needs someone from the company to pick up the stove and return the amount he paid for it… customer gluttony at its finest. Take a wild guess at how this story ends. Scroll to see how it unfolds.

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Author image for Lana DeGaetano Lana DeGaetano
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