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Entitled customers show a lot of gall, that's for sure. You see this behavior often in tales from innocent restaurant servers; the classic “I didn't like my food, I'd like a refund" even though their plate is wiped clean and there's no evidence of food having been on the plate in the first place. But you ate it…
The call center employee doesn't have to abide by their entitled customer's wishes, however, because 12 years is a bit longer than what any return policy would support. Just a bit…
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"Entitled customer mad we won’t refund him for an item he bought twelve years ago"
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The image does not depict the actual subjects of the story. Subjects are models.
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