Incompetent manager costs company 100x more by approving incorrect claim, tries to skirt blame but employee has proof of his written approval: ‘A few days later [he] gets the [fired]’

Advertisement
  • Cheezburger Image 10478832384
  • "You authorized it. You take the fall."

    So, I work in complaints for a major telecom operator. (Yes, I got promoted since my last post here). And we are swamped. We are working in crisis mode as we don't have enough people to do what we need to do, and every complaint that isn't solved in 15 days, one way or another, accrues fines from the regulator.
  • Now, in crisis mode we just auto approve small claims as it's cheaper than the fines for being late. I get a huuuuuge claim on my desk, easily 100 times more than the fine for being late. It's 14 days old. I go to my supervisor but he says it's too big for him. He can't authorize it and he thinks it would be cheaper to take the fine and work out everything in due time, but he'll check with his superior and get back to me. Fine. I go back to work, doing other cases for the rest of the day.
  • Next day, my supervisor's boss comes to me asking why that particular case is on 15th day. So I tell him. He'a furious. Everythimg should be apprved. It's crisi mode. We cant allow to be fined and so on. So I ask him to authorize it, saying once more it's 100 times more than the fine would be. He
  • say he doesn't care and he'll authorize it. I say it needs to be investigsted.Omce more he just says he'll authorize it. (Now for some clarificatiom, his bonus is reliant on the late cases. Fewer late cases, more bonus). So I say fine. Sign here. And he does. I process it and forget about it.
  • Come the end of the month, a huge comotion happens. Sector director is in my supervisor's bosses office yelling like there's no tommorow. I get called in and the issue is that case. And the j who authorized it is trying to throw me under the bus. It turns out it
  • Cheezburger Image 10478870272
  • was a fraudulent complaint and we had to investigate ot beforw making a decision. Sector director just asks who authorized it mad I bring him the signed papers. I get sent out. A few days later the boss gets the sack. Gee, I wonder why.
  • theoldman-1313 Another manager who fails to recognize that when one of his reports asks for something in writing, he needs to stop and think. sowinglavender managers sowing: yeah yeah woohoo yeah!! managers reaping: aw what the f
  • underground_avenue Listen to your employees, before dismissing their point. You pay them for their expertise. You don't have to accept their point of view, but if you don't, there should be a good reason and some consideration first.
  • MalyceAforethought I'm a GM. I have a habit of telling my employees exactly this, that I pay them for the knowledge and experience that I do not have. I am great at my job, but I cannot and will not do all the jobs out here. That's why I have employees. And if one of them comes to me and says "Hey boss, this is a thing you need to know" I ucking listen.
  • Cheezburger Image 10478870528
  • Accomplished_Emu_658 Had a boss like that. Flip floppy on his decisions and then when things didn't work out tried to bury someone else. One employee reported a tech to him who was clearly doing fraudulent repairs to protect them selves as a writer. Boss told them to leave them alone they are making us so much money. Then when sh hit the fan blamed writer for letting it happen.
  • Another time I made a decision to do a safety recall on an employees car, getting it done on my own time, that company was making money on it too. Took a lunch did job on my lunch and submitted paperwork. Screamed at me nonstop for 30 minutes including cursing for doing the job when we were so busy with customers. I yelled back it was a safety recall where the parts are actually failing and person is an employee and should be safe. I
  • would have taken my lunch any way so no time was lost to customer cars except for this screaming match. I said you pay me to make decisions and if you don't like them make your own decisions then. Couple hours later when someone else went in and said it was indeed a safety concern and we had 3 cars in that week where the part broke and drivers almost got into an accident he came back and apologized. Then few weeks later asked why he and i no longer speak and I am not involving myself in any deci

Tags

Scroll Down For The Next Article