Entitled woman keeps changing her order and sending food back, throwing tantrum in front of the manager: 'Let's see how many freebies we can get'

Dealing with difficult customers is, unfortunately, part of the reality of what it means to be in the service industry. However, there comes a point when a customer is so unclear about what they want that there is absolutely nothing you can do to satisfy their needs. 

When this happens, there are a few things you can do to protect yourself. First, get an ally, whether it's a fellow coworker or, ideally, your manager. That way, you have someone on your side who can help reason with the customer in plain terms. It's way easier to prove to someone that they are being ridiculous when it's two against one. If that option is not available to you, the second best course of action is to follow their instructions to the letter. If they don't like what they get, you can reiterate that you were giving them exactly what they asked for. If that's not enough for them, it's the customer's fault.

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