Entitled customer talks herself out of waived late fees when she refuses to listen to customer service representative: 'Okay you want me to follow company policy? I got you!'

Customer service interactions present a delicate social situation, no matter how familiar you think you are with a customer there's always that unequal footing that exists between client and service provider.

And that's even when dealing with the most reasonable, level-headed people. It takes surprisingly little for a lot of normal-seeming people to fly off the handle. Even customers who you know well can be unpredictable, one minute you're engaging in your usual riffing banter and the next second they've gone full Hulk mode on you and are threatening to ram the card reader down your throat.

Sure, there's a lot to get frustrated about these days with automated customer service lines that turn you in circles, asking for answers to voice prompts that the system never seems to fully understand. Couple that with the intentional misdirection and bewilderingly anti-consumer policies that a lot of big companies have adopted, and you've got a maddening situation.

Author image for Brad Dickson Brad Dickson
Add us on Google
Advertisement

Stay up to date by following us on Facebook!

Tags

customer support customer service workplace discussion workplace-stories jobs employee job malicious compliance retail work customers customer workplace workplace malicious compliance employment in the workplace
Scroll Down For The Next Article

Also From FAIL Blog

'I quit on the busiest day of the year': 17-year-old country club worker gets back at bad boss

'I quit on the busiest day of the year': 17-year-old country club worker gets back at bad boss

Trending Now

Cake decorator calls out employer, refuses to bring glitter or fondant to work: 'The store... expects [me] to use my own money to decorate a cake'

Cake decorator calls out employer, refuses to bring glitter or fondant to work: 'The store... expects [me] to use my own money to decorate a cake'

01
Parent of 6-year-old refuses to take her to classmate's birthday party after reading gift profile: 'I thought it was a joke at first, but it is 100% serious'

Parent of 6-year-old refuses to take her to classmate's birthday party after reading gift profile: 'I thought it was a joke at first, but it is 100% serious'

02
After remote employee is forced to start workdays from the office, they decide to commute on bike, resulting in only two hours of active work a day: ‘I was paid to cycle around'

After remote employee is forced to start workdays from the office, they decide to commute on bike, resulting in only two hours of active work a day: ‘I was paid to cycle around'

03
Tax office rejects employee's work lunch deductions and claims they can drive home to make lunch, so the employee claims a larger deduction for mileage to and from work: ‘"Very well played..."’

Tax office rejects employee's work lunch deductions and claims they can drive home to make lunch, so the employee claims a larger deduction for mileage to and from work: ‘"Very well played..."’

04
Restaurant employees discuss their most foolish customer complaints: ‘Customer [was] mad because [an] espresso martini had espresso in it’

Restaurant employees discuss their most foolish customer complaints: ‘Customer [was] mad because [an] espresso martini had espresso in it’

05
‘I live alone, I cannot stress enough how quiet I am’: Anxious upstairs tenant who tiptoes through life gets hit with an excessive noise complaint from a new downstairs neighbor despite barely making any sound

‘I live alone, I cannot stress enough how quiet I am’: Anxious upstairs tenant who tiptoes through life gets hit with an excessive noise complaint from a new downstairs neighbor despite barely making any sound

06
Advertisement