Customer finds loophole in store's return policy, maliciously complies to get on the entitled manager's nerves: 'You stepped out of the store, you don't get a refund'

Advertisement
  • 01
    OPEN SHOP
  • Advertisement
  • 02
    This happens in a large store in a European country. When you purchase something from them, and for any reason want to return the item, their policy is that they never give money back. They only give you a voucher redeemable same day only.
  • 03
    I went to the store today and purchased quite a long list of items. I got home, my wife looks at them and says that we don't need some of them.
  • 04
    I go back to the store, barely 20 minutes pass. The returns manager smiles at me as I tell her I'd just purchased these and would like to return them. She
  • Advertisement
  • 05
    tells me that I stepped out of the store so she can't refund. Only give me a voucher and I must buy something else.
  • 06
    I'd already bought everything I needed. Then she tells me to take the products home and keep them for the next time I would need to buy something, then I can come and get the voucher
  • 07
    and redeem it. Imagine keeping a pair of shoes and a bowl and remember to bring them with you the next time you happen to need something.
  • Advertisement
  • 08
    I tried to reason, but she was adamant: 'Those are the rules. You stepped out of the store, you don't get a refund.'
  • 09
    And then it clicked. I asked 'so if someone wants to return an item without leaving the store, they get the money back?'. 'Yes'.
  • 10
    Cheezburger Image 10499537664
  • Advertisement
  • 11
    You see where this is heading. Malicious compliance kicking in. I ask to return the items and get the voucher. I take the voucher, get inside the store, find a product to exactly same amount.
  • 12
    Buy it with the voucher. Right after the cashier, there's the returns manager. Straight from the cashier I go to her. Hand her that random product I'd just bought and say 'I would like to return this, I don't want it. And I never left the store'.
  • 13
    She is looking at me with barely contained rage in her eyes, I kid you not. The awkward pause was getting longer. And then her manager comes along. Looks at us and I smile at him and say 'I
  • Advertisement
  • 14
    never left the store and I would like to get a refund for this please'. He nods. Silent and not looking at me, she proceeds to refund me the money in cash. Company policy, right?
  • 15
    gumnos this has the audacity of a dog staring at you while it poops on the carpet. An "I know you don't like this and there's nothing you can do about it without making matters worse." Very nicely done.
  • 16
    gopiballava I'm surprised that worked. Most stores only refund to the original payment method. Great job though :)
  • Advertisement
  • 17
    OnePhotog "Sir. according to the receipt, you paid with a voucher. I can only process the return in the same manner it was paid."
  • 18
    IH... This reminds me of a story I once read. Someone wanted to cancel their appointment but because the appointment
  • 19
    was within the next 24 hours, there was a fee attached. The person asks, "how much to rebook the appointment?" and was told that rebooking it is free.
  • Advertisement
  • 20
    They moved the appointment to two weeks. time and without missing a beat, ask the receptionist to cancel their appointment that is two weeks away. No fee because the appointment is no longer within 24 hours.

Tags

Scroll down for the next article

Also From FAIL Blog