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And the secret to staying sane in a customer service job? Honesty and vulnerability: Two things millennials hold near and dear. It might be called “cringe” by the younger generations, and “lazy" by the older generations, but we are just so tired. We are tired of having to cater to everyone else's needs. So, if you are being yelled at over something you literally have no control over and don't even get paid enough to handle, just go ahead and cry or tell them you are about to cry and that is undeniably their fault. See how quickly their mentality changes!
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The image does not depict the actual subjects of the story. Subjects are models.
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Millennial Flight Attendant to Disgruntled Passengers:
“So as of right now, everyone's connections are still okay. Please do not bombard this counter or I WILL cry, because I'm trying to do my job over here as best as I can, and it's just also overwhelming. And I'm a millennial. [Laughs] So, anyways, if you guys have any questions, feel free to ask me. But other than that, everyone's connections are A okay.”
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WATCH:
Millennial airline employee announces he WILL cry if passengers yell at him, is applauded for his honest vulnerability: 'Humanizing… My favorite millennial trope.'
Anybody who has worked in customer service knows how mental exhausting it can be. Since you are the face that has to deal with any sort of problem the customer is having, it is now 100% your fault. Even though it is something you have no control over and had nothing to do to cause it. Sorry, it is your fault now and that Karen needs somebody to yell at, so buckle up.
Older generations pushed the "customer is always right" mentality, (which isn't even the entire saying, it's: "The customer is always right in matters of taste) but now millennial employees have deemed it toxic and are tossing it out. Millennials have been through enough, they do not want to be made to cry over a burnt steak that they didn't even cook or a late flight that they had no control over… So what do you do when you want to keep things professional but also maintain your sanity? This millennial flight attendant is showing everyone how!
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