Millennial airline employee announces he WILL cry if passengers yell at him, is applauded for his honest vulnerability: 'Humanizing… My favorite millennial trope.'

Author image for Elna McHilderson
Elna McHilderson • Managing Editor
May 22, 2025 3:00 PM EDT

Anybody who has worked in customer service knows how mental exhausting it can be. Since you are the face that has to deal with any sort of problem the customer is having, it is now 100% your fault. Even though it is something you have no control over and had nothing to do to cause it. Sorry, it is your fault now and that Karen needs somebody to yell at, so buckle up. 

 

Older generations pushed the "customer is always right" mentality, (which isn't even the entire saying, it's: "The customer is always right in matters of taste) but now millennial employees have deemed it toxic and are tossing it out. Millennials have been through enough, they do not want to be made to cry over a burnt steak that they didn't even cook or a late flight that they had no control over… So what do you do when you want to keep things professional but also maintain your sanity? This millennial flight attendant is showing everyone how! 

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  • And the secret to staying sane in a customer service job? Honesty and vulnerability: Two things millennials hold near and dear. It might be called “cringe” by the younger generations, and “lazy" by the older generations, but we are just so tired. We are tired of having to cater to everyone else's needs. So, if you are being yelled at over something you literally have no control over and don't even get paid enough to handle, just go ahead and cry or tell them you are about to cry and that is undeniably their fault. See how quickly their mentality changes! 

  • Cheezburger Image 10507665664
    via Unsplash+ (and Getty Images)

    The image does not depict the actual subjects of the story. Subjects are models.

  • Millennial Flight Attendant to Disgruntled Passengers:

    “So as of right now, everyone's connections are still okay. Please do not bombard this counter or I WILL cry, because I'm trying to do my job over here as best as I can, and it's just also overwhelming. And I'm a millennial. [Laughs] So, anyways, if you guys have any questions, feel free to ask me. But other than that, everyone's connections are A okay.”

  • Our flight has been delayed twice due to thunderstorms at our destination. This is the most accurate description of how I feel at work. I will no longer try to defend being a millennial. From now on I will full send lean into it and I hope it helps everyone to be only very nice to me from now.
    via followamyhere
  • AlyLeo I straight up tell customers who are being difficult, “If you don't stop, I WILL cry and I WILL make it weird and uncomfortable for both of us."
    via alyleoraptormom
  • Dani Wait we can be real humans and not corporate robots????? I did NOT get that memo.
    via tigershark928
  • HMUMPS A+ for communication, millennials are breaking those generational curses
    via hmumps
  • Marguerite Millennials being so openly authentic and vulnerable is my favorite millennial trope
    via jaest8
  • Katie fellow millennial here to confirm - it is, in fact, all so overwhelming 6
    via ktbaer
  • Robert White Millennials changed the game on customer service. We humanize ourselves and others and customer support is better for it! Actual connection and help instead of canned corporate responses.
    via arandombob
  • Erin Kiker As a HS teacher I've told my kid "I will literally break down sobbing if you do that." One time, I did. Let me tell you those kids were GOOD AF after that. They said “just don't cry again okay?"
    via erinandbiggie
  • bracara communication, transparency, vulnerability, humour. 10/10 would not be mad.
    via .bracara
  • JEMski Everyone is sensitive. We are just the only ones who talk about our feelings honestly
    via 111jemski111
  • Bluerain Meanwhile the millennials wouldn't even go to the counter. We would just vibe.
    via blue.rainx
  • Tiffany honestly, I love that. I hate the overprofessonalism boomers and gen x was forced to do. let us be real!
    via tiffibean13
  • Ross As a millennial we have been through more than anyone and we are still doing our jobs the best that we can! he's so real for that
    via ross_1606
  • Kat One of the trainers I used to work with would tell our clients "If you call me I will watch your call on the screen until it goes away and then text you - don't call me, it scares me".
    via bigdogenergykc
  • Crystal Millennials have crashed out several times, but we are still vibing with our dark humour lol
    via crystal.lynnnnn
  • bellasassou The most millenially millennial announcement
    via bellasassou
  • Jlaw I told my students today that I needed them to take a step back because my brain couldn't tell if I was in class or being hunted by a bear.
    via jlaw917

  • WATCH:

    via followamyhere

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Tags

traveler 2010 2002 millennial 2001 top 8 throwback witty employee 2004 flight attendant airport generational work early 2000s millennials nostalgia flight 2007 spirit airlines 2006 satcastic Memes nostalgic lol 2008 airline Travel 2009 myspace early aughts 2005 funny 2003 flying
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