‘"You need to be more energetic on calls"’: Boss reprimands insurance employee for being too neutral-sounding over the phone, so the employee leans into their ‘radio host voice’ from a former role 20 years prior

Anyone who has worked in customer service would know what I mean if I asked them to put on their customer service voice. If you've worked in a customer-facing industry, it's a rite of passage to find out which niche, over-performing, scarily joyful voice will be your chosen one for the rest of your life. You don't choose the voice; it chooses you.

Miraculously, some customer service employees manage to tow the line between happy and sad, and meet in the middle to give the most neutral and least annoying tone of speech. I'm jealous of those people. They don't know what it's like to talk on the phone five octaves higher than normal.

In this next story, an employee is scolded by their boss for having too neutral a voice while on the phone with customers. Instead of arguing against this, the employee decides to pout on a show, not only for the customers, but also for the whole office. Scroll below to read the entire story.

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Author image for Lana DeGaetano Lana DeGaetano
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