'He called me back in about 3 minutes': Mechanic goes $300 over agreed repair budget and threatens to keep customer’s truck, customer refuses to pay and calls his bluff

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  • "Auto repair shop exceeded my maximum price quote"

    Many years ago, I had a 1981 Ford Courier pickup that needed engine work. After meeting with a local auto repair shop that specialized in rebuilding engines, I asked if they could look at the engine and get the truck operational again. After
  • examining the engine, he said it needed rings, valve work, plugs, plug wires, and a list of other things. I asked if he could do what he suggested for $1,000 or less. The shop owner
  • said he could do that, we agreed on the $1,000 maximum price, and I dropped off the truck. A couple of weeks later, he called to tell me the truck was ready to pick up, and the bill was a little over $1,300. I asked what
  • happened to my maximum limit of $1,000? He said that once they got in, they repaired a few extra things while the engine was open, upgraded some
  • components beyond what was necessary, and believed it was worth the new price. I told him that I was only willing/able to spend $1,000 and that is why I gave him the maximum.
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  • He said that if I didn't pay, they would keep the truck. The reason I had a $1,000 maximum was if repairs were over that, I was going to take the money and buy a newer used vehicle.
  • After a long pause on the phone while I did some fast mental math, I told him to keep the truck and I hung up. He called back in about three minutes and told me to come and get the truck for $1,000.
  • Vacation_mode_ That didn't end how I expected. Nicely done!
  • foyrkopp Yeah, he was clearly trying to milk you for money.
  • Having already calculated an alternative saved your bt, but it was still a nasty situation - the car was possibly still worth something and it was yours.
  • If a good mechanic will genuinely find something that will inevitably raise the cost above the quote ("oh crop, the X is shot, too"), they'll talk to you before committing.
  • Javasteam He said that once they got in, they repaired a few extra things while the engine was open, upgraded some
  • components beyond what was necessary, and believed it was worth the new price So he did work that wasn't approved or even informed on and expected to be paid for it....
  • Unless the vehicle was literally about to explode without the work that falls under the category of bulls.
  • AEternal1 People like that make it so hard for an honest mechanic to do a good job. It's really grinds my gears.
  • Forestpilgrim When the cost is more than the estimate, repair shops have always called me and gotten permission to do the extra work.
  • jagoff22 THAT is how you bargain. That pickup had plenty of room for those cohones.
  • Jp_Ita Fix extra stuff while the engine is opened can happen but you should call the owner if the price exceeds the maximum.
  • Bovine_Arithmetic The better the mechanic, the more truthful the quote.
  • PyrZern Having the option to walk away is the best card you have. Well done.
  • Illuminatus-Prime Calling the bluff of a "My way or the highway" ultimatum — in this case,
  • a "Pay up or lose the truck" ultimatum — is almost always the best way to handle it. It works in relationships, too!

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