‘She slapped the side of the bus and screamed that I’d regret this.’: Mother asks bus driver to break bus rules and pick her and her son up at an unofficial bus stop, then calls the driver ‘useless’ when they refuse

Author image for Lana DeGaetano
Lana DeGaetano • "Show me to me please."
Sep 29, 2025 7:00 PM EDT

Our essential workers ensure that we get the medical care we need, keep the streets clean of litter, and take us from point A to point B in a safe and prompt manner. Where would we be without them? These are the things that seem so effortless and mindless in our daily lives, but in reality, there is a delicate ecosystem of dedicated employees out there that make sure things are running smoothly and according to plan. Sometimes, people out there don't understand this and instead think that a public service employee is slighting them for sticking to a dedicated rule book. Surprisingly, the world doesn't revolve around them.

The mother in this next story has a meltdown when a bus driver refuses to pick her and her son up at an unofficial bus stop. The bus driver explains that for everyone's safety and keeping in mind the bus's schedule, they could not do so. Instead of understanding, the mother berates them for a few minutes and deems their job "useless." Is it just me, or does the woman only consider them useless because they are "useless" to her in that very moment?

Either way, the mother's child was embarrassed, to say the least. Scroll below to read the full story. 

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  • "I didn't expect someone to stand there screaming at me like I was the villain because I wouldn't risk my job..."
    via Getty Images For Unsplash+

    Image is representative only and does not depict the actual subjects of the story.

  • "Apparently, I’m ruining the next generation because I wouldn’t break bus rules."

    I'm 39F, I drive a city bus for a living. On the side, I also do graphics design freelance work, but the bus job is my steady paycheck.
    via BubblyCr*nk
  • Yesterday something happened that's still eating at me. There's a mom and her teenage son ( maybe 13 or 14).
    via BubblyCr*nk
  • They're waiting at a spot that's not an official bus stop. We're not allowed to pick up or drop people off anywhere except designated stops.
    via BubblyCr*nk
  • It's drilled into us for safety, traffic, liability, insurance all of that. If I break that rule and something happens, I lose my job and my license.
    via BubblyCr*nk
  • So she waves me down like it's an emergency, I pull up just enough to tell her I can't open the doors there, but the next stop is literally a few minutes down.
    via BubblyCr*nk
  • a young mother with her child waits at the bus stop in a city setting
    via Getty Images For Unsplash+

    Image is representative only and does not depict the actual subjects of the story.

  • She looked as me ped, almost immediately and snaps at me saying her son has an exam and if he misses it, it's on me.
    via BubblyCr*nk
  • I told her again and calmly that I'm not allowed to pick people up here, please walk him down to the next stop, which is literally just a couple steps away.
    via BubblyCr*nk
  • She explodes, starts yelling that bus drivers hide behind rules because they're lazy, that I don't care about kids, that do I even have a kid?
    via BubblyCr*nk
  • Then comes the line that's been running through my head since She said; you just drive around in circles all day.
    via BubblyCr*nk
  • People like me raise the next generation. Her kid looked like he wanted the ground to swallow him.
    via BubblyCr*nk
  • She slapped the side of the bus and screamed that I'd regret this. I closed the doors and drove off, but my hands were shaking the whole time.
    via BubblyCr*nk
  • I deal with entitled people in design work all the time (clients wanting endless free revisions, exposure instead of payment etc.).
    via BubblyCr*nk
  • But driving the bus was supposed to be my straightforward job and rules are rules, and that is it.
    via BubblyCr*nk
  • I didn't expect someone to stand there screaming at me like I was the villain because | wouldn't risk my job and everyone's safety for her convenience.
    via BubblyCr*nk
  • I know logically I did the right thing, but it's hard not to carry her words around.
    via BubblyCr*nk
  • Just driving in circles or do I even have a kid? Like my work means nothing.
    via BubblyCr*nk
  • Like I'm nothing. I went hom very sobber, not because I felt guilty, but because strangers can dump their anger on you and walk away while you're left replaying it in your head.
    via BubblyCr*nk
  • That woman will forget me by next week, but I'll be stuck with the memory of her rage and her kid's embarrassed face for a long time.
    via BubblyCr*nk
  • Man-o-Bronze You provide a valuable service. And by "driving around in circles" you get people to their destinations and back again. Forget about the idiots: They're not worth the space in your head.
    via Man-o-Bronze
  • Melodic-Dark6545 If her kid had an exam why didn't she drive him to school? It happens that you are also "raise the next generation" with your job, making them arrive to school safe and not letting very entitled an unhinged person risk safety over her drama
    via Melodic-Dark6545
  • Bivagial So in the same conversation she said she desperately needed your service, and that your service is useless....
    via Bivagial
  • And blaming you for her poor time management is just icing on the cake. No ma'am, the kid missing his exam isn't on the bus driver, it's on the person that didn't take the earlier bus.
    via Bivagial
  • Your job is an essential one. How people forget that after only a handful of years is amazing in an awful way. Five years ago, you were a hero. Now she says you're useless.
    via Bivagial
  • Some people are just incapable of admitting mistakes and lash out to blame the first person they can.
    via Bivagial

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entitled customer entitled parents entitlement public transportation reddit story entitled customers entitled people karma bus driver entitled reddit thread r-entitled Reddit public transport public transit bus entitled people
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