Delivery driver refuses to deliver 8 gallons of milk and 6 bags of ice for $2 tip: 'I called out a very successful coffee shop'

This delivery driver is taking a stand about unfair tipping practices. But commenters are totally divided about if the driver did this in a polite enough way, or if the tone they took wasn't appropriate for the situation. 

In the olden days of like 25 years ago, if you wanted something local delivered to you, you had to call up the place and see if they could do that. The caveat was that only some things could be delivered, like pizzas or furniture. If you wanted to purchase a gallon of milk, there just wasn't really a way to do that. Of course, now we have things like DoorDash and Uber Eats and Instacart, which are very popular services that can deliver almost any item to you. You could get your groceries delivered to you within an hour or 2! And it's not that the grocery store has it's own delivery driver: instead, these apps assign drivers to do orders for numerous stores one at a time, so a driver never knows what type of delivery they'll be handling on any given day. Maybe they'll be doing a massive grocery shop for a family of 5, or maybe they're just picking up 3 items for a cook who forgot a few ingredients. A lot of them stress that their tips are not enough to sustain them, but it's rare that you see one of the workers actually confront a low-tipping customer! 

As this person noted, $2 tip to lug a bunch of ice and milk around is kind of asking a lot! But calling the customer out is putting the blame on the wrong person — it's the app that really needs to deal with this in a productive way, rather than just blaming the customer, who didn't really seem to understand what was going on upon placing the order for the first time. 

Next, read about these crazy airport incidents as told by the airline industry workers and frequent flyers who witnessed them: "One of our pilots landed, with passengers, at the wrong airport."

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Author image for Remy Millisky Remy Millisky
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  • 01

    "I called out a very successful coffee shop"

    You guys tip 2 dollars to have slave wage workers deliver all your milk $10.84 2.7 mi batch earnings + $2.52 tip $ Heavy pay 4 nd deliver⚫ 3 items (11 units OH whoops I forgot about the 6 bags of ice too. Thats 8 gallons of milk and 6 bags of ice but if you take advantage of big corporations you dont have to pay your workers liveable wages@ Hey so sorry about this, we have a weekly order from odeko
    via u/Severe-Reach-9245

    This driver didn't hold back when scolding the restaurant! The driver would only make a few dollars on the order, while still needing to haul gallons of milk and heavy bags of ice. 

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  • 02

    The coffee shop responded in the nicest way imaginable

    Hey so sorry about this, we have a weekly order from odeko that we get for milk and other things like this through the week but we do let our baristas use instacart if we're running low and that's what happened here. Our bad for not talking to them about tip/etc when using it though so thanks for letting us know! We'll adjust it cause that is super low for the amount of work put into this order!! கு H
    via u/Severe-Reach-9245

    They probably just didn't fully understand the ins and outs of this type of delivery system. Clearly, this person's method of shaming them into giving up a better tip worked out. 

  • 03

    They reiterated that they didn't even accept the order

    Yeah, I just saw this order, I did not take it. Thank you for a quick response and I hope the worker gets paid a little more properly. Respect for the response Seen 1h ago
    via u/Severe-Reach-9245
  • 04

    Commenters thought this driver had a lot of audacity to talk to a customer like that

    yameann45 The goofy a person didn't have to accept the order. Y'all steady complaining about an order YOU accepted. Ain't nobody force you to accept it and ain't no one force you to be on the app in the first place. That sh is shameful
    via u/yameann45

    They do come off as rather impolite and entitled, and the coffee shop is awfully nice to them. But even the driver's second reply smacks of resentment when they write that they hope the next guy gets paid better. Like sheesh, they apologized and said they'd make it right, just let it go! 

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  • 05

    This person called them out...

    CoffeeCrazyChris Cringe. Would take me 10- 15 minutes for this order, almost a dollar a minute and you're complaining because you're lazy? You're technically getting paid more per hour than their baristas
    via u/CoffeeCrazyChris

    But I don't totally agree — these items may be in separate parts of the store (and some keep ice outside). And it's a heavy order, which many delivery apps take into account when figuring out the order payment. It's not like you could carry all this in one go — you'd have to load it all into your cart, then all into your trunk, which might take more time than they think. 

  • 06
    Severe-Reach-9245 OP Lol have fun driving around for rich folk who dont care about you. I did not take this order nor give a scrappy crap about Instacart shopping. I am a waitress. Restauraunts should not do this
    via u/Severe-Reach-9245
  • 07
    cbostwick94 A coffee shop in my town was the same way. 12 or so gallons of milk, 15 creamers, 20 whipped creams, etc. All in one order. It feels wild taking that much sh from a grocery store. They didn't have a back door either and were on a busy main street so have to hope there is parking up front. But at least
    via u/cbostwick94
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  • 08
    they had a dolly with milk crates so it could take 3 trips instead of like 10
    via u/cbostwick94
  • 09
    tabbikat86 We have several businesses around here that order and tip nothing or very low. I've got them a few times when they were out with a big tipper... But it me off so bad because they are all places that expect 20% tips for their employees... And then they don't tip. I'd never call a place out but good for you for taking a stand!
    via u/tabbikat86
  • 10
    NatureboyH I hate company orders. They act like the money is coming out of their pockets. That company card is not going to miss a 10-20 dollar tip. Especially when you ordering 75 milks and 65 1/2 bags of ice.
    via u/NatureboyH
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  • 11
    frying_pans I normally agree if it's egregious. But it's 2.7 miles away and only 11 units. That's not terrible. I've seen significantly worse, like 40 gallons of milk with no tip going to a Dunkin' Donuts.
    via u/frying_pans
  • 12

    Some people warned that this person wouldn't be allowed to keep working on the app for much longer with that attitude

    xiwonder "Guys I got deactivated and have no idea why?!?!"
    via u/xiwonder
  • 13
    Person wearing blue hat and headphones looks at car while carrying black bag that reads "FOOD DELIVERY"
    via Getty Images For Unsplash+

    The image does not depict the actual subjects of the story. Subjects are models.

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  • 14
    Aurieea Hilarious that you'd message them, especially when it wasn't even your order. And your replies are hilarious. Grow up fr
    via u/Aurieea
  • 15

    Some folks have zero sympathy for this kind of work

    Dramatic_Writer_8... stg all instacart drivers has such a victim mindset. Its YOUR choice to do gig work lol
    via u/Severe-Reach-9245

    As this person noted, it's a second job — waitressing is their primary gig. Sometimes you have to work, not for fun reasons, but because you need money. It's a choice, but it can also be a necessity to keep your lights on and put gas in your car. 

  • 16
    BareTheBear66 Hey so. We can mention something without being hostile and/or petty. They too are just doing their job to a corporation just as YOU are. Ive been a delivery driver and my partner has worked for starbucks. Both are sh jobs that dont get much help on any end.
    via u/Severe-Reach-9245
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  • 17
    At the end of the day you probably couldve easily asked for a larger tip in a way more respectful and professional manner instead of whatever the f this was. Remember. YOURE ON THE CLOCK TOO. And is just as much of a job as any other... and can get fired even if you make your own time.
    via u/Severe-Reach-9245
  • 18
    Coffee shop menu listing drinks surrounded by coffee cups and espresso machine
    via Jonathan Borba on Unsplash+

    The image does not depict the actual subjects of the story. Subjects are models.

  • 19
    Severe-Reach-9245 OP 10-15 min in a super busy one way city location? This would be like an hour. Im familiar
    via u/Severe-Reach-9245

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