'I can't wait for this review': Airbnb host denies stay for entitled woman demanding to bring her fake "service cat", she then shows up at their property and chases away existing guest

Author image for Blake Seidel
Blake Seidel • Managing Editor & Brand Manager
Oct 21, 2025 1:00 PM EDT

If we could, we would bring our cat everywhere with us. We dream of being one of those cat owners with a cat who wants to go outside and is ameowzing outside. You know, the ones that just perch on their shoulders while they walk around and travel the world. Unfurtunately, our cat gets incredibly overstimulated outside and literally freezes in place when we try to put a harness on her. But, there are some who take this idea too far, and thus began the birth of the "service cat".

An entitled woman tried to book an Airbnb property while demanding she be able to bring her "service cat". Obviously understanding that this whole story was a lie, the host denied her stay and rented to another person instead. Well, the "service cat" owner showed up at the property and, confusing the guest with the host, pounded on the door and demanded to be able to check in. The guest, pawsitively blindsided, called the host and asked for a full refund and left. 

We would do the same, honestly, if we were in the guest's position. A crazy cat lady showing up at your Airbnb, demanding to stay in a property you booked, sounds purrfectly strange. It will make a good story later, but we would definitely want our money back.

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  • 01

    Girl showed up with her service cat. Attempted forced entry. Drove off the actual guest.

    Person holding cat in carrier including '[She] apparently thought the guest was the host and began insisting she be allowed to check in.'
    via Africa images

    Image is representative only and does not depict the actual subjects of the story.

  • 02
    I don't know where to start. Our actual guest checked in this afternoon. A couple hours later everything hit the fan.
    via KeyParking4032
  • 03
    The girl whose reservation I had canceled for the insane service cat situation made good on her threat.
    via KeyParking4032
  • 04
    Showed up to the property, repeatedly ringing the doorbell and pounding on the door. Our guest eventually answered.
    via KeyParking4032

  • Normally, we're happy on any occasion we get to see a cat. However, if the owner of said cat screams in our face, it kind of ruins the moment. We're not sure we would be scared, but it would certainly be unpleasant. That's not something you want to expurrience when expecting a calm, relaxing stay at your Airbnb.

  • 05
    Girl apparently thought the guest was the host and began insisting she be allowed to check in.
    via KeyParking4032
  • 06
    Two women arguing
    via princigalli

    Image is representative only and does not depict the actual subjects of the story.

  • 07
    Guest obviously had no idea what was going on and told the cat girl that she had rented the home.
    via KeyParking4032
  • 08
    Cat girl then tried to force her way past the guest into the home. Guest stopped her.
    via KeyParking4032
  • 09
    A bunch of other yelling happened. Cat girl stood on the porch yelling long enough that a neighbor called me (it went to voicemail).
    via KeyParking4032
  • 10
    She was yelling something about the police and her cat. Eventually she left. Shortly after, the guest reached out to me and informed me of all this.
    via KeyParking4032
  • 11
    She decided she didn't feel safe and requested to cancel the reservation. Can't wait for this review.
    via KeyParking4032
  • 12
    Woman on balcony with suitcase
    via Guillermo Speclucin

    Image is representative only and does not depict the actual subjects of the story.

  • 13
    DeliciousPassion3736 I do understand the other guests. I would try to talk to them but in the end grant them the refund
    via DeliciousPassion3736
  • 14
    Flaky-Score-1866 Was that your service cat post a week ago? That shit was funny. Sorry this happened to you and your guest.
    via Flaky-Score-1866
  • 15
    jayteegee47 Service cats? That's a stitch! I'm a lifelong cat lover, but c'mon, cats are there to be served, not to serve!
    via jayteegee47

  • We don't doubt that cats can be of service to people. But, that service might be pawsitively unreliable. And the amount of training it would take to make one cat a “service cat” doesn't seem like a good investment. Let's leave it to the doggos.

  • 16
    quixotichance airbnb should fund the cancellation + pay damages, they failed to control one of their platform users who accosted other platform users (you + guest) you should also make a police complaint against the crazy woman and seek damages
    via quixotichance
  • 17
    Lefthandlannister13 I cannot believe the audacity some people have. To demand that their fake service cat (only dogs and miniature horses can be service animals in the US) be provided with a litter box, litter, and expensive wet and dry food at the Air BnB provider's expense is outrageous. How do people reach adulthood with such bizarre thinking and behavior. My flabbers are gasted
    via Lefthandlannister13
  • 18
    duraspen Unverified There are no legally recognized "service cats," so you are not obligated to accept one under any housing or accommodation law. I would recommend escalating the issue with Airbnb and requesting that they cover the refund issued to this guest.
    via duraspen
  • 19
    You should also file a police report-if you're fortunate, the police may even speak with your neighbor to confirm what they saw. Make sure to explain that you are concerned this woman may return or repeat the behavior, and consider requesting a restraining order if appropriate.
    via duraspen
  • 20
    Having a police report and/or restraining order on record will significantly strengthen your case with Airbnb for reimbursement of the refund and protection against any future incidents involving this guest. Good luck; the whole thing is so Jerry Springer awful.
    via duraspen
  • 21
    2BBIZY Unverified In previous posts, you mentioned your worry if she showed up. I would have been on high alert and answered any calls during the true booking guest's stay. As soon as neighbor called, I would have been on the way asking the neighbor to call the police, then call myself. I would have liked to be present to reassure the current guest and make amends. I would also be thanking that neighbor for calling.
    via 2BBIZY
  • 22
    Expensive_Doubt5487 Unverified Someone should have called the police when she went to the house. I hope Airbnb will support you. I feel bad for the legitimate guest as well.
    via Expensive_Doubt5487
  • 23
    Ranger_... Property Manager I have seen the rainbow of guests during these few years. Usually the most problematic ones are the demanding ones. Yes you can improve from their request but there's also the nightmare ones.
    via Ranger_Ecstatic
  • 24
    Recently I had this guest and pregger wife that was "Woah this apartment is dusty, you sure cleaners came?" And my cleaning team was close by and I asked them to divert to clean that unit. Cleaning team said he was pointing things here and there. Fine apologise and move on.
    via Ranger_Ecstatic
  • 25
    They checked out and.....the mess they left....if I can post a single picture here.. my god. They are one of the most messiest guest I've had. Thankfully no irremovable stains.
    via Ranger_Ecstatic
  • 26
    7 Oct 2025 at 15.18.46 VR 1 20-06 Check out cleaning If it's not appropriate, please let me know and I'll remove the picture.
    via Ranger_Ecstatic

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Tags

reviews guests service animals Airbnb cat owners property Cats animals entitled people
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