'It's missing a lot of functions': Project manager dismisses team’s concerns about their primary platform's flawed upgrade, so they deliberately flood his inbox with individual support requests until he's too overwhelmed, forcing his boss to take over

There's no "I" in team…but there is "tea"…and it's hot!

When a project manager plans to upgrade or make changes to the platform that his or her team works with daily, it's probably best that they go through the viewing and testing process with their team…This way, they'd avoid a lot of confusion and complaints when it comes to the effectiveness of the new platform. I mean, it sounds pretty obvious, doesn't it? Communicate with those who will actually be using its functions, rather than thinking that you can do it all alone.

After being presented with the platform "upgrade", this team called for a meeting with their project manager, who brought along his coders. They expressed their concerns, specifying the way in which the new system was missing a bunch of 'basic functions' essential to completing their jobs…Questioning how he could have tested it without having contacted the team…? However, he just responded to their lists of concerns with defense and anger. Going on to tell them that if they had a problem or a question, they could use the ask-help-link and send him an email…

If an email was what he wanted, this team was about to ensure that emails were exactly what he was going to get…Except this time, in overwhelming bulk! To the point where the only thing he wished for was to delete his Gmail forever!

This just proves the importance of communication when it comes to being a “leader.” If a boss or manager is unable to communicate effectively with those they lead, how can they expect their team to follow successfully?
Being a manager is not strictly about giving instructions; it’s also about learning from your team and allowing them to have a voice and opinions of their own. Oftentimes, their ideas and suggestions are exactly what can bring life to a concept or improve a pre-existing system. So instead of ignoring those “below” you, use them as a valuable asset rather than an expense. In doing so, you can also avoid a very full and intimidating inbox!
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