'Flight turned out to be a bus': Passenger tries to fly from Portland to South Bend only to discover they've been assigned to a bus instead

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  • Confused airline customer trying to figure out why he's being put on a bus instead of a flight.
  • Flight turned out to be a bus despite all communications calling it a flight

    Booked an American Airlines flight from PDX to South Bend through Google Flights. Connecting flight ended up being a bus. Nothing during the
  • purchasing process said it was a bus. Tickets looked like this. Even has a flight number.
  • When I got off the redeye in Chicago and got to my next gate (in the airport), I asked the gate agent why the flight looked weirdly long for the distance. She
  • This is maddening, nobody reads the fine print!

    informed me that it was a bus and that this was a new thing as of two weeks ago. She said I should have read the fine print and that's where I would
  • have seen the info. Later, I asked the American Airlines employee at baggage claim about it and she said "What bus? This is
  • an airport, we don't do bus rides." Yeah, I mistakenly thought that too. And yes, on the return "flight" home, I had to go through
  • airport security like normal and go to a gate to load onto the bus. There were a lot of confused people.
  • They shared a couple of screenshots, and...

    ORD → SBN WEDNESDAY, OCTOBER 22, 2025.LJASYI Flight 6568 ON TIME Operated by The Landline Company as American Eagle Get ready to fly Find information to help you travel faster and easier. Departs 9:00 AM Chicago Arrives 12:45 PM South Bend Gate Term. Gate Term. Bag L28B 3 ORD map 10 A >
  • How should one know that a landline company = a bus ride?

    Confirmation code: LJASYI Tuesday, October 21, 2025 PDX Portland 11:58 PM AA 565 ORD Chicago O'Hare 5:53 AM A Flight arrives Wednesday, October 22, 2025 Wednesday, October 22, 2025 ORD Chicago O'Hare 9:00 AM Seat: 24C, 24D Economy Class: (B) Meals: Refreshment AA 6568 Operated by The Landline Company as American Eagle SBN South Bend 12:45 PM Seat: 2A, 2C Economy Class: (B) Meals:
  • Let's all note that last line at the bottom, which specifically says the word "flight"

    DEPART RETURN Saturday, October 25, 2025 South Bend, IN to Portland, OR 1 Stop Travel time: 8h 14m ON TIME Departs SBN 9:15 AM South Bend, IN Duration: 2h 45m Arrives ORD ✈ - 11:00 AM Chicago, IL AA 6567 Basic Economy Operated by The Landline Company as American Eagle Share alerts for this flight >
  • I'm so curious if you could get access to the "flight" via like, the Greyhound website

    D Sorry in advance, but this is pretty d in funny! I especially like the repeated references to it being a "flight". "Flight 6658" "Share alerts for this flight >"
  • Too bad you had to go through this, but thanks for letting the rest of us know this crop is out there. Edit: Just checked the AA website - at least there it's pretty evident, but who the h I thought that this was an acceptable thing to do on an airline booking?
  • SBN PDX 8h 36m 7:00 AM 12:36 PM SBN-ORD-AA 6566-BUS-Bus Operated by The Landline Company as American Eagle 480 XORD-PDX AA 563-738-Boeing 737 Details Seats Includes travel on luxury bus, The class of service you searched in available on one or more flights. Economy only on 1 or more flig
  • luseahandyforre... in europe it can happen that your flight turns out to be a train connection, have seen that at least in germany and switzerland
  • funandgames12 I guess you don't fly, but yeah a plane trip taking 3 hours from Chicago to South Maybe 30 mins.. Bend?
  • Bus taking airline passengers to their destination.

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