Customer tries to report cashier because they didn't make conversation while 20 customers were in line

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  Upset customer tattles on worker who didn't meet her expectations.

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• People like that just can't be reasoned with. When there's only emotions, and zero logic, involved in their demands, workers are left to deal with their tantrums. And since workers themselves aren't allowed to kick out customers, they just have to sit there and listen to the town crazyperson insist that they're right, and every other employee in there is wrong. 

  Now, this is maddening. And there isn't a cure for crazy customers. You just have to learn to smile and nod and then walk away, if possible. 

  This retail worker was irritated to discover the lengths a customer was willing to go to, all because of 1 tiny interaction

• Customer came back for my full name, just to report me because I wasn't making conversation with them

  
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  via Getty Images

  Busy cashier works at her retail job.

  _{The image does not depict the actual subjects of the story. Subjects are models.}

• I have to say, in almost every case of a customer complaint that gets called into a store, the workers aren't taking you seriously. 

  It's like the customers call in, complain, and expect that the boss walks over to the “bad” employee and scolds them. No, no, no. It doesn't work like that. When I worked in retail, we often knew ahead of time that an infuriated customer was calling to complain (because they'd announce that). So management already knew that this would happen. Then, when the customer did call in, the manager would let them rant for a while. Sometimes they'd mute our end of the phone and put them on speaker while we howled with laughter over it. Other times, the manager would field the call, then go find the “bad” worker and imitate the customer's whiny voice. So basically, when an irritated customer calls to whine and moan, they exact opposite of punishment is going to happen. Everyone on the clock is going to feel bad for the worker who had to deal with a Karen, and hopefully no real consequences will befall anyone. 

• People have experienced this first-hand

  
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  via Worldly_Step_4945

• It's weird, too, because it's not like the employee ACTUALLY cares about you at the end of the day

  
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  Some customers get really upset if they're a regular or a semi-regular and you don't know them that well. Like, you're one of 500 people being served that day, you aren't special like that! The best way to get great treatment is by being super kind and tipping well. But if you expect to just hang out with the workers, chatting it up like you're besties? Be so serious. They're not your little pals, they're on-the-clock workers. 

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