Customer cusses out delivery driver for questioning address, gets decking delivered to exact delivery coordinates: 'It was a rusted gate in front of a completely empty dirt lot'

It's rarely a wise idea to mess with the people responsible for something that you have paid a lot of money for.

After all, they are the ones who have the power to make sure that it never reaches your hands in one piece. For all that people love to complain about the skills and timing of all different kinds of delivery drivers, their ultimate responsibility is that precious cargo that any customer wants to arrive safe and sound. A little kindness towards them goes a long way.

On the other hand, those who choose to act entitled and get an attitude can find that it does not, in fact, magically make their parcel appear on their doorstep any faster. Delivery can sometimes be a pretty stressful job, and customers who add to that stress are not exactly going to be a welcome addition. Sometimes directions are wrong, or things come up that mean they cannot be as punctual. It is frustrating, and at times, it is worthy of an official complaint. In most cases, though, it is important to have patience and understanding. The alternative may wind up being something that is even less enjoyable than a late delivery.

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  • A delivery driver leans against the side of a white delivery van with the back door open, looking at his cell phone
    via Getty Images (Unsplash+)

    A delivery driver leans against the side of a white delivery van with the back door open, looking at his cell phone

    Image is representative only and does not depict the actual subjects of the story.

  • In this story, a delivery driver who worked for a hardware store was tasked with delivering some decking to a customer. The address he had been given was a predominantly abandoned industrial park on the edge of town. Unsure if this was the correct place to deliver, he called the customer to confirm exactly where he wanted the materials dropped off.

    Instead of receiving any help, he was berated and told that he should do his job properly and leave the delivery exactly where the paperwork said. The driver ended up doing that, and the customer was left to face the consequences.

  • The customer is always right about the delivery address even when he is wrong

    So I work as a courier for a local furniture and hardware supplier. Most of the time it is pretty chill but occasionally you get that one customer who thinks being a j is a personality trait. Last Thursday i had a delivery for a guy who ordered a bunch of heavy outdoor decking material. The address
    via 6NeonWayfinder
  • on the invoice was for an old industrial park on the edge of town that is mostly abandoned warehouses and empty lots.
    via 6NeonWayfinder
  • I called him when i was about ten minutes out just to confirm where exactly he wanted the pallet dropped because the GPS was pointing to a literally gated off gravel pit. The second he picked up he started screaming. He told me that i am paid to drive not to ask stupid questions and that the
    via 6NeonWayfinder
  • address in the system is there for a reason. I tried to explain that it looks like a construction site or an old dump but he cut me off and said he is a busy man and doesnt have time to hold my hand. He literally told me and i quote just put it exactly where the paperwork says and stop bothering me or i will call your manager.
    via 6NeonWayfinder
  • Alright then. I am a man of my word. I drove to the exact coordinates on the shipping manifest. It was a rusted gate in front of a completely empty dirt lot with a sign that said private property keep out. There was nobody there and no building in sight. I checked my
    via 6NeonWayfinder
  • paperwork again and the address was 100 percent correct according to the system. I unloaded the entire pallet of high end cedar decking right there in the dirt leaned it against the fence and took a photo for the delivery confirmation.
    via 6NeonWayfinder
  • About three hours later my boss calls me into the office. Apparently the guy meant to put in his home address which was on the other side of the city but he had used his old business billing address by mistake. He was livid because when he finally drove out
    via 6NeonWayfinder
  • there to check most of the wood had already been picked over by people driving by or was just sitting in the mud. He tried to claim i should have known it was a mistake. My boss just pulled up the recorded call where the guy told me to stop asking questions and put it exactly where the paperwork
    via 6NeonWayfinder
  • said. The guy had to pay for a whole new order because he signed off on the delivery terms. He didnt say a word when i saw him at the warehouse later to pick up the new stuff himself.
    via 6NeonWayfinder
  • Male delivery driver takes a box out of the back of his van labelled 'fragile'
    via Getty Images (Unsplash+)

    Male delivery driver takes a box out of the back of his van labelled 'fragile'

    Image is representative only and does not depict the actual subjects of the story.

  • Training_Barber4543 Good boss
    via Training_Barber4543
  • zeradragon Such a heart warming story.
    via zeradragon
  • TheGoldTooth So beautiful I could weep.
    via TheGoldTooth
  • unmenume Thank God for recorded calls
    via unmenume
  • Frankjc3rd The customer gets exactly what they want whether they like it or not!
    via Frankjc3rd
  • OldManJeepin LOL! The buyer was probably hiding nearby, then went and stole his own stuff, hoping your company would have to replace it for free....Certainly wouldn't put it past someone like that!
    via OldManJeepin
  • Protiguous Good job. Eff those types of customers.
    via Protiguous

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