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A model representing what the customer should do
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It's "I close in five minutes" not "I'll wait for you then close"
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A visual representation of the gas station during the 20 minutes it's closed
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I remember I used to work at a cafeteria that opened at 3 pm on Saturdays. There was a sign at the door that said that. The cafeteria was inside one of these modern buildings that had windows all around, so people could see us from the outside. Every Saturday, before we opened the doors, we had people knocking on the windows asking if the cafeteria was open, even if the doors were clearly closed, and the chairs piled up inside, just because they could see us inside, preparing everything to start the day.
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A depiction of what the customer finally getting the message
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The worst part is that this customer had an alternative; he wasn’t obligated to wait 20 minutes until the gas station opened; he could pay at the pump. Back in the cafeteria, we used to call these types of customers zombies. I know I probably was one of them before I knew what working in customer service was like, so I don’t blame them, but my heart goes out to this worker and every worker who finds himself in this situation. I think people, sometimes, are moved only by their own desires, not really thinking about anyone else. I will be lighting a candle for the workers of the world today for sure!
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