Guest demands to change rooms just because he wants to, even though he had already been in the room for several hours and even used the towels: 'He still doesn’t understand why I won’t “just switch” him into a double queen for free.'

Author image for María Cetra
María Cetra • Writer
Jul 5, 2026 9:30 PM EDT

What is it with all these entitled customers and their way of expecting to have free things just because they demand them?

What is it with people and free things? You aren't going to have something that costs money for free just because you make a scene and demand it. You are a child with bad parents who can just throw a tantrum and expect every little –and big– thing they want to have it. It doesn't work like that. Things cost money. If you don't have the money to pay for something that you want, then you don't get it. It's that simple. People aren't going to make exceptions just because you REALLY want something. Work hard to get the money to pay for it or forget it.

The problem with entitled people, like the one in this Reddit story, is the fact that they think that just because they want something, they deserve it. As if employees and service workers owe them something, so now they can ask for anything they want for free. In what mind? These customers aren't only entitled, but they also don't think. A rational person would never think that just because they want something, they can get it, like with the story of that man who took food from the hotel pantry just because he was hungry, or this guest who wanted a free upgrade of his room. Nobody who actually thinks before they act would ever ask or do things like that. It's insane, and the entitlement service workers have to put up with is unimaginable.

A stop needs to be put to these kinds of customers and their attitude. Nobody deserves to be treated how customer service employees are treated. They can't put an end to it, as they don't have the power or authority to speak back to a customer. So companies have to set a limit. There is a stop to the disrespect they receive, and it needs to be applied now. Stop these annoying customers from mistreating staff just so they can get their way, and stop benefiting the people who complain for every single thing so that other customers don't take on the same attitude. 

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  • People who don't understand how hotels operate really get under my skin. The guest checks into one of our king rooms. A couple of hours later, he calls the front desk. Guest: "I want to switch my room to a double queen room?" So I ask: "Why? Is something wrong with your room?"
    via Big_Air3392
  • Model image of a hotel room.
    via Roberto Nickson

    Model image of a hotel room. 

  • He responds: “No, but I just need double queen room. I originally wanted to book double queen" I explain that, unfortunately, it's already after housekeeping hours. We're a small boutique hotel, and housekeeping only works during the day. Once a room has been occupied, I can't simply move a guest into another room unless they're paying for the additional room.
    via Big_Air3392
  • He immediately gets upset. Guest: "But why? I didn't even use the room! I only used the towels!" I explain that it doesn't matter. Once a room has been occupied, we can't assign it to another guest without it being cleaned and inspected first. Since housekeeping has already gone home, putting someone else into that room would violate health and sanitation standards.
    via Big_Air3392
  • He still doesn't understand why I won't "just switch" him into a double queen for free. I honestly don't know what he expected. If I move him, I now have two occupied rooms that both have to be cleaned, and one of them can't be resold that night. Eventually, after a lot of back and forth, he seemed to finally understand why it's not that simple and agreed to pay a fee to switch him to the double queen room.
    via Big_Air3392
  • Visual representation of a male worker of a hotel front desk.
    via Austin Distel

    Visual representation of a male worker of a hotel front desk. 

  • Key_Wish_7990 This is kind of like ordering a dish at a restaurant, taking one bite and saying "I want to switch to a different dish." That shouldn't cost any extra right?
    via Big_Air3392
  • kittyhm I would have just told him that I just checked and that room type was unavailable anyway.
    via Big_Air3392
  • DaneAlaskaCruz A reasonable person would understand about housekeeping not working anymore and the room not able to be cleaned. At this point, if the guest was still being insistent and not understanding, I'd be tempted to lie and say that I just checked and there are no longer any double queens available.
    via Big_Air3392
  • If they check online and see openings for double queens, you can always explain that sometimes the inventory online doesn't always match what is actually on site. This guest should have asked for the double queen when checking in earlier instead of hours later. Like another commenter said, they probably had s on the bed and now
    via Big_Air3392
  • don't want to sleep in it. And it might be TMI, but this is the reason why I usually book double queens as a guest. One bed for fun, the other for sleeping.
    via Big_Air3392
  • dlc741 I asked to switch rooms one time, but it was because it was right next to the elevator (loud) and we had just checked in. Hadn't even sat down yet - and I ASKED politely. Suddenly we were in a quieter room with a better view. Weird how that works sometimes.
    via Big_Air3392
  • WhammyShimmyShammy "If I told you the only double queen room I had available was one where another guest had stayed in for a couple, but don't worry he didn't use the room, he only used a couple of towels, would you take that room? No? Then you see why I can't give your room to someone else"
    via Big_Air3392
  • Head_Razzmatazz7174 He used the towels, so he used part of the amenities of the room he paid for. So, yes, in the strictest sense, he did 'use' the room.
    via Big_Air3392
  • stopsallover I always pull back the covers and check the bedding when I first arrive. I don't doubt that some hotels just do a quick visual inspection and reassign the room.
    via Big_Air3392
  • littlebitfunny21 I just used the towels! Sir- would you want to rent a room and use towels someone else had used? Don't be gross.
    via Big_Air3392
  • cwcharlton Explain: I can move you to another room that someone else checked into earlier but then changed. They said they didn't use anything but the towels. Is that okay? No? Why not?
    via Big_Air3392

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hotel guest entitled customers room change annoying people
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