Hotel guest complains to front desk employee about her husband's friends knowing his room number and coming by too often, employee explains there is nothing she can do: 'She got angry and stormed off.'

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    So, a couple of days ago, this woman walked up to the desk saying that she absolutely needed to move rooms. I asked for her room number and the reason why. She said that she and her husband were talking and she found out that his friends know what room they're staying in. I looked up the room number and I recognize the name. I also see that the reservation has been in house for almost a month with another two months to go on it, and it's actually in the husband's
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    A customer and an employee talking at a front desk, model image.
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    name with her listed as an accompanying guest. Now I'm confused. You see, the husband is part of a small company group of about seven or eight rooms. And I'm pretty sure that after a month, there's probably a pretty high chance, and even an expectation, that they'd all know each other's room numbers by now. So naturally I ask what the issue with that is, you know, does she feel unsafe or something. She tells me no, what's actually wrong
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    is that she came in earlier today to visit him for a few days and she wants to have privacy with him when she's here. And I understand that, I also understand that I need to ask her one question: does her husband know that she's asking that I move his reservation, that his company is paying for, to a different room. After all, it's not like there's something broken that would necessitate a room move. This is a personal preference from someone other
  • 05
    than the registered guest. She said he does, but doesn't see the problem and thinks where they're at is fine. I tell her that unfortunately I have to agree with her husband since it's his room. She doesn't like that. She says that it isn't fair that his friends know what room he's in while she's visiting because she wants to be alone with him. I tell her that's something she needs to discuss with her husband so some kind of arrangement can be
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    made. Then she tried this. She said that hotels are supposed to move their guests to different rooms if they compromise that guest's privacy by letting others know their room number. So we HAVE to move her. I'll give her credit, that's creative. Completely wrong in this situation, but creative. I inform her that doesn't apply here because that hotel didn't tell her husband's friends what room number they have -- HE did. And
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    guests are perfectly allowed to tell anyone they want what room number they're in. Now, if they ever feel unsafe, yes, we'll move the room, but she already admitted that she doesn't feel unsafe. She got angry and stormed off. I actually feel sorry for the husband now.
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    Three men and one woman laughing during the daytime, model image.
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    Margali Wow. Such idiocy. You want private giggity time? Lock the door, don't answer the phone. Unless all his work buddies also have keys to his room?
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    ConsistentParking424 I wonder if she wasn't supposed to be there, maybe company policy was no guests and she was worried his friends would see her and tell the boss.
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    ManicAscendant How long do you think it'll take before he asks to rent an additional room just for her?
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    Legal-Stage-302 Are the co-workers knocking on the door after hours? I get there may be evening meetings and maybe company dinners but I doubt they are barging in uninvited.
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    Ender_rpm Where I work it is completely ok to have your spouse accompany you on trips and use the hotel room, on their own dime. But the employee is still expected to focus on work, even if the trip coincides with Oktoberfest or what ever. You can tack PTO on to the tail end of the trip and get the paid for return flight, but then room and everything are on the employee. And
  • 14
    the spouse is still on thier own dime. And have zero say in employee rooms, flights, etc.
  • 15
    NDaveT This is like complaining to the liquor store because your spouse is an alc ic.
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    rrpinokc Any guesses why he took a job that keeps him away from home for 3 months at a time? I'm kinda surprised her told his wife the room number.
  • 17
    RoyallyOakie "You can have any room you want if you pay for it."

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