Tattoo shop disrespects a customer’s time by scheduling an appointment, then making them wait two more hours, until they finally leave: ‘I had an appointment, and YOU didn't honour it’

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AIO? How long is too long?

Yesterday, I had booked for a tattoo. Simple design, probably about one hour to complete. I booked for 11am.
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They called first thing and asked if I could come at 12 instead. Okay, cool, cr p happens. All good. My parents live that side of the city (an hour from me) so I said I'll get the tat, go
to my mum's house and spend the night with her. Dad works late Tuesday nights and my 65yr old mum gets anxious so it seemed like a good situation for all.
So I rock up at 11 50. the receptionist isn't there. No-one is in the waiting area. No bell. I'm about to ring them and she wanders in and
goes oh hello, who are you? I give my name, appointment time, artist etc. she has me sign the disclaimer and requires my address. Ok, cool.
10 minutes pass. She goes oh it won't be much longer and disappears to the back (it was sectioned off). 20 minutes pass. Hasn't come back.
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30 minutes pass..nothing. 40 minutes pass. She comes back out. "Oh it won't be long!" Disappears out the front door.
60 minutes pass. She comes back with a bag from hungry jacks (it was a few shops down the road). "It'll be soon!" She says. Meanwhile I'm getting antsy. It's been an hour! An hour. 1.5 hours..2 hours.
I looked around the reception. None of the so called "trophies" - it was supposedly "trophy winning" are later than 2013. The receptionist has disappeared. 2 hours past.
Now, I HATE confrontations. It's something have been working on with psychology but I just don't stand up for myself. I was that person who would get beat down because I
thought it was what I deserved. But tattoos are an hourly rate. Was I expected to pay from 12pm to 2pm?! So I stood and made my way to the front door.
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Weeeel. The receptionist finally reappeared and was like what are you doing?! He won't be well know how long? I said do you long I've been waiting?! She said noooo...what time is it?!
And if anything had ever given me a bad vibe it was that. Do they not monitor the time when they have an appointment?! I said my appointment was 12. It's now 2.40pm!
She said oh..if you wait he can do you? We're behind because we had a woman who booked for one tattoo and decided on 6 different ones instead...
school kills artists AINDA HA TEMPO
I said no, delete my details and walked out. I had an appointment and YOU didn't honour it. Now I shared all this with a group of friends of mine. Some are on my side saying it's insane while others say I'm the one in the wrong for leaving?
I mean, I get things run over but they proper admitted that the issues was a client booked for ONE and changed their mind day off and got SIX. In my opinion, they should have said
no, we have other appointments, book another appointment to come back rather than expecting other appointments to wait AIO?

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