Fitness business owner gets an influencer client who first demanded services for free and then complained when she gained 0.5 pounds in a week, demanding a refund: ‘Post a public statement on your page admitting your plan doesn’t work.'

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I run a small fitness consultancy business, have done for the past few years, since setting up, I've largely relied on word of mouth for most of my business, so I typically don't have to deal with a lot difficult clients, but I recently had a run in with a woman who's genuinely made my blod boil. This woman, let's call her Gigi for the sake of anonymity, sent me a DM a few weeks ago, said she was looking to lose weight and tighten up her physique for
People doing exercise outside. Representation.
summer. Gigi didn't really fit my usual client demographic (usually 30s, 40s), she was young, mid 20s, and boasted a decent follower count, seemed to be a local influencer of some description. This piqued my interest, I thought perhaps I could benefit from her connections to boost my business somewhat. How wrong I was. The initial consultation over text was pretty standard. I asked her
some details about her past exercise history, diet, etc. before getting to work on her meal/exercise plan. Then it moved to the matter of payment. I had mentioned pretty early on that I typically charge $50 for my plans, but either she didn't read that, or decided to feign wilful ignorance. When I reminded her of the price, she said, and I quote "I was wondering whether you'd be interested in getting yourself
some exposure instead of payment?" I hate to say it, but at the time, I was seriously thinking of taking her up on her offer. However, after talking to some of my friends, I snapped out of it, resolving to be firm with the price instead, which she accepted, albeit somewhat begrudgingly. Looking back on it now, I'm kind of stunned that she genuinely expected me to give it to her for free, but I guess that's how the
influencer economy works these days. The plan consisted of exercises and recipes mainly designed around helping her lose weight. Usually I advise most of my clients to try and maintain light to moderate calorie deficits, not only is this overall healthier (less muscle loss) they tend to s ka lot less than dramatic calorie reductions, so are easier to maintain in the long run. I explained all this to Gigi, said that
she understood it meant progress wouldn't be immediate, and as such, I thought we were on the same page. A week later, I woke up at 5am to an Instagram call from Gigi (I didn't even now you could call people on Instagram!). Half awake, I picked up the phone. "YOU'RE A SCAMMER! YOU THINK THIS S 'S SOME KIND OF JOKE?" I was still in a daze, so I weakly
asked her what was going on "I JUST WEIGHED IN AFTER A WEEK ON YOUR BULLS I'M UP HALF A PLAN, POUND" I asked her to slow down and breathe, which seemed to calm her down, albeit temporarily I explained to her that we'd been through this before, and that weight loss isn't a linear process, and that scale measurements can be offset from anything from waterweight, clothes, time of day
"YOU'RE JUST COVERING YOUR IA, CUT THE BULLS RIGHT NOW" Oh well, I tried. Guess you can't talk sense to an unstable influencer at 5AM "I'VE GOT A SWIMWEAR COLLABORATION I NEED TO SH OT THIS WEEK AND YOU LIED TO ME, YOUR PLAN DIDN'T WORK" [influencer to English translation: I
successfully got something for free, and now I need to rip into you for something I didn't get for free] Bear in mind, this girl is by no means overweight, her BMI was already comfortably in the healthy range, but I guess an influencer's work is never done. On the verge of tears, she continued. "DO YOU KNOW HOW F ED I AM? I FOLLOWED YOUR PLAN TO
THE WHERE IT LETTER AND LOOK GOT ME" Based on her tone, and the time of the morning she called, she was almost definitely on the receiving end of 3-4 margaritas, comfortably, which DEFINITELY wasn't in the plan, but I didn't feel like pointing out the obvious. An hour later she messaged again, still unhinged but slightly more coherent:
A woman doing an abs workout. Representation.
"Refund me immediately. And post a public statement on your page admitting your plan doesn't work and that I was right to call you out. Do it by noon or I start tagging every local gym and every brand that has ever worked with you." I sat with that for a minute. Then I and idea came to mind I refunded the $50 within the hour and posted the following, word-for-word as requested, on
my business page: "Public statement as requested by [Gigi's handle]: I refunded the client in full. My standard plan prioritises sustainable, moderate deficits and long-term adherence rather than dramatic one-week scale drops. The client reported following the plan 'to the letter' and still gained 0.5 lb in seven days.
Therefore, by the client's own stated metric and timeline, the plan did not produce the immediate results she required for her swimwear shot. She was correct to call this out." For context, we both live in a small, tight knit city, where everyone knows eachother, particularly in the business community. I wanted to make sure any other potential brand collaborators knew who they
were dealing with. I left it at that. No extra commentary. No screenshots. No mention of the 5 a.m. call, the margaritas, the original request for free work, or the fact that she was already in a healthy BMI range. By lunch the post had been screenshotted and circulated in few local fitness groups. People started asking the obvious questions under her posts. She tried to walk it back ("he twisted
my words"), then deleted her original rant, then went quiet. The collab still happened. From the photos that went up, the half- pound "gain" was invisible. My page, meanwhile, picked up a small but steady stream of new enquiries from people who specifically said they wanted the boring, sustainable version. I never heard from Gigi again.
hereforthejokes20 Whenever we get asked for services in return for exposure, we offer a deal where the influencer pays us, but then gets a customised discount code for their followers. The followers get a 10% discount amd then the influencer gets a further 5% each time their code gets used, up to a 70% rebate. It hardly ever gets taken up - funny that happens when its their money and not ours!
grumblyoldman You know how, at super-fancy restaurants they don't listen the prices on the menu, and the old saying is "if you have to ask, you can't afford it"? Influencers getting sh for free is the same. If you have to ask for free sh, you aren't big enough to get it, yet.
Cosmic-Cuttlefish This is insane. I've weighed myself before and after taking a dump out of curiosity and I've lost more than half a pound before
Notspherry I would have dropped a line in there somewhere about the caloric content of alc ic drinks.
UnknownParasites I think that more people could learn and benefit from this. Influencers are narcissistic and invariably dumb. They can be used. You reversed this situation to benefit yourself in an authentic and fair way by not panicking and being smart. Fair play mon frere

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