Manager debates whether to fire his hardest-working employee because he nonetheless underperforms: ‘When deals fall through or a customer leaves us he seeks constant re-validation that he did all he could’

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  • man using smartphone on chair
  • Probably more of a rant but I have an employee that's constantly underperformed in the few years he's worked for me. For the majority of the time we were in a hiring freeze
  • so that spared his job since I couldn't back fill, but now that the freeze has been lifted his underperformance can't be ignored anymore and is noticed by senior leadership.
  • My conundrum is that he's a very hard worker. I've tried my hardest to help coach him but more often than not it turns into me doing his job, and when unfavorable outcomes
  • arise he chalks it up to "well if you didn't succeed then I couldn't have" In my management role I've fired a people before but they were half-assing it and not working which
  • made it an easy decision. This guy busts his ass but still severely lags behind. his colleagues. Ultimately I know moving on from him is the best decision but I
  • a couple of men sitting with laptop
  • can't shake this bad feeling cause I know he tries hard. Edit to add examples: his role is account management. Frequently I
  • find myself participating in his meetings which eventually turns into me running them, working on proposals, and giving prospecting guidance. When deals fall through or
  • a customer leaves us he seeks constant re- validation that he did all he could. After sleeping on it I think my decision is pretty clear.
  • AcrobaticSecretary29 I mean, I have to ask, if you actually did do his job for him and the outcomes are still unfavourable, is he really the problem?
  • Helpyjoe88 Does he just not have the skills/knowledge for this position? Is there another position within the company where that work ethic would result in him succeeding?
  • man using laptop and taking his hand to his head

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