'The Kelly Clarkson Debacle': Singer tries to buy an expensive item at a small business shop and gets mistreated in a 'Pretty Woman's' way, now nobody knows who was right

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María Cetra • Writer
Oct 13, 2026 12:30 PM EDT

The Kelly Clarkson's drama is the highlight of the week, and it happened on a Sunday. 

On Sunday the 11th, singer Kelly Clarkson posted on X (formerly known as Twitter) that she had visited a small business shop in Brooklyn where, when she tried to purchase a very expensive item, she was mistreated by the staff in a way that could have been out of the movie Pretty Woman. According to her, the staff couldn't grasp that she had enough money to buy the expensive item she intended to purchase. Kelly Clarkson is well known for her amazing voice and friendliness. She's not a problematic celebrity who's always getting involved in new drama. On the contrary, she has been popular for being especially nice to fans and always avoiding conflict. That's why this whole dilemma escalated so much. 

The way the small business replied to this whole drama was defensive. They claimed that the bird toy that the singer wanted to buy was not even for sale and that she was acting like some kind of diva trying to purchase it anyway. This was soon responded to by Kelly. She proved the bird was in fact for sale and that she wasn't just acting in a mean way. The problem was the staff attending. This made the company reply again, admitting that there was a bird toy available for purchase but that it wasn't the one the singer wanted. 

We could go on and on about who's right and who's wrong. People have already picked their sides. But there is something else that I want you to keep in mind. If this same situation had happened to someone like Kim Kardashian, to set an example, it would, of course, be news for at least a week. But it wouldn't be that big of a controversy. Let's face it, Kim has had bigger issues in her career and isn't exactly known for being kind and respectful. Not saying she isn't, just that the world would probably have taken a very different approach to the issue if it was involving her instead of Kelly. The image that the singer has created over the years makes it hard for fans to believe that she acted petulant in any way, as the small business claimed. She is always so calm and put together that it is hard to believe that she was trying to flash her money at a small shop just to buy a bird toy. 

I won't pick a side here because I'm not sure who is right and who's wrong; nobody is. People are starting to demand to see the camera footage before picking a side, and I'm with them. It is not that I want to actually see exactly what happened; it's that it is impossible to know the truth if we haven't been at the scene. Truth is, the small business definitely made a mess when handling this drama; they could have said sorry, invited Kelly Clarkson again as a way to seek forgiveness, or just avoided responding. But saying something and getting proven they lied was not the way to go. On to Kelly, she seems like a down-to-earth celebrity who tried to purchase something she liked and got mistreated. But who knows, maybe people aren't what they seem to be on screen. 

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customer service celebrity news entitlement small business drama kelly clarkson
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