DoorDash Employee Encounters Terrible Support Service While Working

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mattstaff
Aug 24, 2019 12:00 AM EDT

This DoorDash employee's experience dealing with an absolutely terrible support service while working, speaks volumes to why you might not want to work there. It really just looks like senseless bot talk from DoorDash that's accomplishing anything besides being helpful. 

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  • 01
    customer service - Text - O 73% 3:24 PM L JENIFER D I would like to check fyou're still to wait for the order? Yeah, if the pay is increased. $6 Not going to cut it. Thanks so much for your patience in waiting! The customer will appreciate it. So the pay is increased? Absolutely, once delivery Say somethin..
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  • 02
    customer service - Text - 73% 3:24 PM L X JENIFER D $6 Not going to cut it. Thanks so much for your patience in waiting! The customer will appreciate it. So the pay is increased? Absolutely, is completed. once delivery ok thanks Say something... A
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  • 03
    customer service - Text - 73% 3:24 PM L X JENIFER D ok thanks You're welcome. Is there anything else I can help you with? That's it. thanks. Say something... inadequate It's | 2 3 4 7 8 9 0 1 6 / X i t qw O e y # & | fghj k a ? bnm X C V !# Send English (US) LO L N T
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  • 04
    customer service - Text - 76% 3:37 PM ver by 3:28 PM Undo Marie Lizette $6.00 $18.00 this order this Dash Guaranteed: $6.00 $6.00 Total View Breakdown^ DoorDash base pay $1.00 $3.00 Customer tip DoorDash additional pay $2.00 When $1.00 plus tip doesn't meet the guaranteed minimum, we make up the difference. $6.00 Total Continue
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  • 05
    customer service - Text - 77%4:01 PM L X SHEILA M Sheila M joined the chat Hi! Thanks for chatting in. We look forward to assisting you. A member of our team will be with you shortly. I see you're chatting in regarding you didn't received your extra pay. Is that correct? yes I know how important your time is. Let me see what I can do to help. it's in my last chat with jenifer Say somethin...
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  • 06
    customer service - Text - 77% 4:01 PM L SHEILA M Please give quick minute to check on it. me a May I know from whom and where the delivery came from? Carlos, wingstop Upon checking here, you still deliver the item on time No I didn't get the order until after the delivery time. Say somethin... X
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  • 07
    customer service - Text - 77%4:01 PM L SHEILA M understand your concern. As much as I want to give you the extra compensation however, I am unable to justify your records. Because upon checking here in our delivered the order on system, you time. I have screenshots of the other chat highly appreciated your effort for taking care of the order of the We are Say something.. X
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  • 08
    customer service - Text - 77%4:01 PM L SHEILA M highly appreciated your effort for taking care of the order of the We are customer. escalte now wasting my time groveling for what I was promised wouldn't have waited otherwise I see, I also checked the previous chat. The support did not promise any extra compensation. Say something.. X
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  • 09
    customer service - Text - 77% 4:01 PM L X SHEILA M escalte now wasting my time groveling for what I was promised wouldn't have waited otherwise I see, also checked the previous chat. The support did not promise any extra compensation. me:so the pay is increased her: absolutely once delivery is completed Say something..
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  • 10
    customer service - Text - 77% 4:06 PM L X SHEILA M I see, I also checked the previous chat. The support did not promise any extra compensation. me: so the pay is increased her: absolutely once delivery is completed Can you please send me the screenshot where the support stated that she will give an extra compensation for the delivery. Yeah, where? Say something..
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  • 11
    customer service - Text - 77% 4:06 PM L SHEILA M $6 Not going to cut it. Thanks s itinal The customer will appreciate it So the pay is increased? Absolutely, once delivery is completed. ok thanks Say something I requested a file transfer where you can send the screenshot Thank you for sending. The fact that I have to screenshot every interaction with you guys speaks volumes. If you really read the last chat, it's there plain day. as Say somethin... X
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  • 12
    customer service - Text - 79% 4:15 PM L SHEILA M Unacceptable, escalate open a ticket, get a superior on it I totally understand your situation What I am going to do is to send your case to the proper team. And expect a call from my superior later on this day. I know we are all money motivated You deserve to be treated well for all your hard work. Wo bichlv onnrnintod Say somethin... X
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  • 13
    customer service - Text - 79% 4:15 PM L SHEILA M Thank you for sending The fact that I have to screenshot every interaction with you guys speaks volumes. If you really read the last chat, it's there plain day. as I saw your previous chat with the support I'm sorry for the misleading information As much as I want to give you the extra compensation. However, I am unable to aive vou that. Say somethin... X
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  • 14
    customer service - Text - 79% 4:16 PM L SHEILA M We highly appreciated your time and effort for this concern. bad enough you guys kite our tips, now you're straight lying to get me to deliver I'm on my 2nd deliver in this chat. it's principle at this pount point I understand your frustration with the service you've received This isn't the experience we want for you. I will be taking the appropriate actions for feedback on the dasher. Say something.
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  • 15
    customer service - Text - 79% 4:16 PM L X SHEILA M I understand your frustration with the service you've received. This isn't the experience we want for you. I will be taking the appropriate actions for feedback on the dasher. ?? Is there anything elseI can do for you today? I'm the dasher I understand your concern. Thank you for contacting us to make it right. 22
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  • 16
    customer service - Text - INO 79% 4:16 PM L SHEILA M ?? Is there anything else l can do for you today? I'm the dasher understand your concern. Thank you for contacting us to make it right. I'm about to close out our session. Thank you for choosing DoorDash. We appreciate the opportunity to serve you. The agent ended the session X
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employee doordash FAIL cringe ridiculous texting stupid
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