Customer Lies to Get a Free Washer, Doesn't Get Her Way

Author image for Eric Lund
Eric Lund
Dec 3, 2019 11:00 PM EST

In what world does someone think that if they complain about their new washer being broken that they'll get a second one and just get to have two washers? Seriously. Customers can be a handful but sometimes people get through to them with an honest approach. For when you can't, here are some customer service memes to help laugh away the pain.

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  • 01
    Text - r/TalesFromRetail Posted by u/Screech32210 29 days ago "I can't keep both? You'll hear from my lawyer" Medium This happened over the span of a few weeks, and was finally all over yesterday. I sell household appliances for a living. It sucks but it's decent money. A few weeks ago a coworker sold a lady a washer for her new house. She keeps it a few days, then calls us saying it's making weird noises. We send our tech out and he takes a look. Nothing wrong with it. No "weird" noises. But we
    via Screech32210
  • 02
    Text - The delivery crew gets there, and start taking the old one out, this is when all hell breaks loose. Lady: "Why are you taking my washer?? That's mine. I payed for it!" Delivery: "yea, but we're exchanging it for a new one. So we take the old one that you claim is broken, and swap it for a new one." Lady: "that wasn't the deal. I'm keeping both for the trouble you all caused me!" Delivery: "if you don't let me take this one, we're not bothering taking the other one off the truck. Pick one.
    via Screech32210
  • 03
    Text - Lady: "TIll sue!" Delivery: "okay, we're leaving" Lady calls the store, she's furious. First thing she says is "Im suing you. This is so unfair" Manager: "we've already talked to legal. We have been told not to make contact with you. You have to do everything through legal/corporate now. Sorry. Have good day."
    via Screech32210
  • 04
    Text - Lady: "....WHAT? WHY? I wasn't actually going to sue?!" Manager: "you said you were. That's all we needed to hear. Contact legal with the name and phone number of your lawyer. Theyll get you taken care of. Thanks bye." Lady never called a lawyer, never called the legal department. But yesterday she sends an email saying she would really appreciate the swap now. Delivery laughs. Store manager laughs. She's not getting that washer.
    via Screech32210
  • 05
    Text - Rox_In_Socks 1.1k points 29 days ago I love stories like this. I can't figure out why more people don't realize that giving them what they want just makes them act like that more often. If you'd have given in, all of her friends would have been suddenly buying broken washers.
    via Screech32210
  • 06
    Text - PeorgieTirebiter 365 points 29 days ago One thing I've learned from consume advocacy forums is that once you bring up the subject of legal action, companies will pass the problem along to their legal dept. Unless you are serious about suing, don't threaten to do it. It would have been funny to find out if she managed to find a lawyer willing to take her on as a client over this.
    via Screech32210
  • 07
    Text - MyNameIsRay 91 points 28 days ago Manager: "we've already talked to legal We have been told not to make contact with you. You have to do everything through legal/corporate now. Sorry. Have a good day." Any time someone threatens to sue, I apologize, and say "I'm sorry, but now that this is a legal matter, I can no longer assist. I'l let our legal team know your lawyer will be in contact." Never had a lawyer follow up. They're making empty threats in an attempt to intimidate and get their
    via Screech32210
  • 08
    Text - RyanWMueller 159 points 29 days ago And what exactly was she planning on doing with two washers? I've never seen laundry room with the connections for two washers.
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customer service wtf stealing job work customers washing machine ridiculous scam story dumb stupid
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