When putting a customer on hold in order to give the phone to your manager, actually put them on hold. Don't hold the phone to your chest and ask, "Can you help this lady? She's really annoying." Yeah. She will still hear you. #LFMF
When putting a customer on hold in order to give the phone to your manager, actually put them on hold. Don't hold the phone to your chest and ask, "Can you help this lady? She's really annoying." Yeah. She will still hear you. #LFMF