Tech Support Has To Explain What Different Computers Are

Author image for Eric Lund
Eric Lund
Mar 28, 2021 9:00 PM EDT

Sure a desktop file can definitely look like a link that anyone can access, but that doesn't make it so. This employee shut down a ridiculous request with an extremely clear metaphor. Tech support has to face some real wildness in the form of harsh moments of technological gore as well as bluffing Karens and customers who don't understand what "wireless mouse" means.

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  • 01
    Font - Posted by u/m31td0wn 1 day ago 24 e 39 5 My Desktop != Your Desktop Short So this just happened like a minute ago. One of the team leads in my department was having trouble getting something to work in Excel and pinged me for help. I asked if she could email me the spreadsheet so I could take a look myself, and she sends me a link instead...to the spreadsheet on her desktop. As in, her C:\Users\username\Desktop\ desktop. I began rubbing my temples because I knew this particular person wel
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  • 02
    Font - explanation would not be heard, processed, and acted on. But I had to try anyway. I responded explaining that I can't access files stored on her hard drive, and that she needs to send it to me as an attachment. She responds by saying "It's on the desktop, if the link won't work just open it." I again explain that her desktop and my desktop are not the same thing, and that I am no more able to open items on her desktop than she is of opening things on mine. She responds (somehow arguing wi
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  • 03
    Font - This is the point where I dial back the professionalism and let my tenure absorb the hit if she pitches a fit. I say excuse me, and get up, then turn on the kitchen faucet. I work from home andI know from prior experience that it's audible from my home office. I sit back down at my desk and say "I've just turned my kitchen faucet on. Do you have any water in your sink?" The silence lasted a good 10 seconds, and I swear I could almost hear the hamster wheel in her head straining. And she f
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  • 04
    Font - Mgzz 23 hours ago "I've just turned my kitchen faucet on. Do you have any water in your sink?" Definitely going to borrow this. 2.1k Reply Share Report Save m31tdown 22 hours ago 32 S I kinda have a reputation for metaphors like that at work lol. My first job with the company, part of what I had to do was gather background check consent forms, and in order to run the check we needed the applicant's physical home address. Every now and then we'd get someone that would use a PO Box, and nor
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  • 05
    Font - 2 KelemvorSparkyfox 22 hours ago You just KNOW that she goes to one shop to return something that she bought at another because "You all just sell things - you're all the same!" 226 Reply Share Report Save nymalous 22 hours ago You've given me flashbacks from when I worked in retail. We'd get returns from other stores all the time. Usually it wasn't because they thought all the stores were just one big happy family, it was because we had a generous return policy and the store they actuall
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  • 06
    Font - B-WingPilot 22 hours ago "I've just turned my kitchen faucet on. Do you have any water in your sink?" Watch out. The next time their sink doesn't work, they'll blame m31td0wn for messing with it. "You replaced the ink in my printer two months ago and now it doesn't work. What did you do?!?!" All the time...
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  • 07
    Font - Nhenghali 22 hours ago Dear user, Your coat just won't fit in your handbag. A note saying your coat is in the closet will fit in your purse. So as long as you read that note at home, you'll find your coat in the closet. It gets more difficult when you visit one of your friends. You read your note and find out that your coat is hanging in the wardrobe. You can look in your friend's wardrobe as long as you want, you won't find your coat there.
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