Tech Support Has To Explain What Different Computers Are

Sure a desktop file can definitely look like a link that anyone can access, but that doesn't make it so. This employee shut down a ridiculous request with an extremely clear metaphor. Tech support has to face some real wildness in the form of harsh moments of technological gore as well as bluffing Karens and customers who don't understand what "wireless mouse" means.

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Posted by Eric Lund

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$Font - Posted by u/m31td0wn 1 day ago 24 e 39 5 My Desktop != Your Desktop Short So this just happened like a minute ago. One of the team leads in my department was having trouble getting something to work in Excel and pinged me for help. I asked if she could email me the spreadsheet so I could take a look myself, and she sends me a link instead...to the spreadsheet on her desktop. As in, her C:\Users\username\Desktop\ desktop. I began rubbing my temples because I knew this particular person wel$

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