Customer Experiences Logical Paradox of Wet Clothes Stuck In Broken Washer

Author image for Eric Lund
Eric Lund
Apr 25, 2021 3:00 PM EDT

What do you do when your washing machine breaks, sealing your wet clothes inside itself? Do you bust open the machine like a safe full of your own sopping underwear, breaking the warranty in the process? Do you let your clothes rot in their tomb and eat the cost of half your whole wardrobe? It's not an easy choice already, but slap on some wholly unaware customer service and you've got yourself a predicament. Impossible-to-win moments like this are a good reason why some customers cause scenes.

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  • 01
    Organism - KiloDoubleMike @KiloDoubleMike Today marks a fll month since my frontload washer died mid wash.. a full month of wet/damp clothes (about half my wardrobe) stuck inside my new washer and even the technician can't get it open. @SamsungSupport @Samsung @SamsungUS 5:26 AM · 4/12/21 · Twitter Web App
    via KiloDoubleMike
  • 02
    Font - KiloDoubleMike @KiloDoubleMike · 1d Replying to @KiloDoubleMike The first service appointment was two weeks out from the day it broke (which I can understand in these times) But they did no diagnosis and ordered the part. On appt day, they discovered they had the wrong part... another week to order and repair...
    via KiloDoubleMike
  • 03
    Blue - KiloDoubleMike @KiloDoubleMike · 1d Then, upon calling 800-SAMSUNG we are told that they are just going to replace the washer. When we asked about reimbursement for our clothes, we were told we need photos and an itemized list. Well you see... the clothes are still stuck in the washer! KiloDoubleMike @KiloDoubleMike · 1d So our claim for reimbursement is immediately denied and we are now being told that they can't do anything unless we get a list and photos. But we are told that if we bre
    via KiloDoubleMike
  • 04
    Font - Samsung Support US Thank you for looking into this. Yesterday 8:41 AM / Looking for the "Cancelled" clothes reimbursement ticket right now. We were told it was closed because they can't do anything without photos, which as I stated the clothes are stuck in the washer, so thats not possible. So they just cancelled our request, hence the frustration. Yesterday 8:44 AM Thank you for the info. Did you have your washer exchanged was exchanged? ^Lisa SAMSUNG Yesterday 8:59 AM
    via KiloDoubleMike
  • 05
    Font - Samsung Support US The washer is still sitting in my basement waiting for someone to contact me about the exchange, but I fear that someone is going to come take it without it ever getting opened and then we wouldn't ever have any proof of the damage. Yesterday 9:07 AM / Oh! I will escalate your case o our management team here on social media. As soon as we have a response fro we'll let you know. ^Lisa SAMSUNG Yesterday 9:18 AM Thank You. Yesterday 9:20 AM v
    via KiloDoubleMike
  • 06
    Font - Good Afternoon! I work in the management department for the Samsung Twitter team. I was able to review your account and looks like your case is being handled by our Specialized team. Unfortunately, we are unable to override their decision and would need the photos before any claims can be processed. I would recommend following up with them directly for further direction on removing the clothes or sending the photos. ^Samantha SAMSUND Yesterday 3:20 PM Samantha, how do you propose I get th
    via KiloDoubleMike
  • 07
    Font - KiloDoubleMike @KiloDoubleMike · 1m ... Replying to @KiloDoubleMike Let's be clear, nothing in the form of a resolution has come from this. 2:18 2:18 5GE 5GE Search « Search Samsung Support US O Samsung Support US O The washer is still sitting in my basement waiting for someone to contact me about the Thank you for looking into this. Yesterday 8:41 AM / exchange, but I fear that Looking for the "Cancelled" omeone ie geina to ce me teke clothes reimbursement ticket 2:19 right now. 5GED Sea
    via KiloDoubleMike

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customer service paradox horrible wtf annoying absurd customers problem lol ridiculous stupid
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