Belligerent Customer Asks For Manager, Sweet Malicious Compliance Ensues

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mattstaff
Apr 24, 2021 3:00 PM EDT

Our hearts truly go out to anyone who is working a customer service job, and has to deal with an onslaught of ferociously entitled, wildly irrational customers who just want to out their rage on whoever exists on the other end of the phone line. In this case though, the call center employee was fortunately able to clap back against the belligerent customer by giving them exactly what they asked for, which resulted in a whole lot of time being wasted. For another satisfying tale of malicious compliance check out this story about a sweeper who was being given grief by a couple rude dudes, and then decided to send them on a totally unnecessary, lengthy journey to use the bathroom. 

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  • 01
    Font - r/MaliciousCompliance + Join u/originaldeadlysin • 1d 1 2 e 2 3 1 1 Hello, is it me you're waiting for? L Alright, so like many of my other stories, this happened when I was working as a supervisor for a major cable/ internet provider. For this particular story, I was working the 6pm-2am shift, somewhere around 10pm. This is relevant to the story, mostly because at that time of the day, we've got an absolute skeleton crew as nothing much is going on. There's me, one other supervisor, mayb
    via u/originaldeadlysin
  • 02
    Font - I have a gentleman transferred to me that asked to speak to a supervisor because we wouldn't install cable at his house, until he paid the balance he had not paid on his previous account at a different address some months back. He wasn't currently a customer of ours, he owed us money before we'd let him be a customer again, and he was one of the biggest jerks l've ever talked to. All in all, this means l've got a lot of leeway to work with, as keeping happy a non-customer that's actively
    via u/originaldeadlysin
  • 03
    Font - So, we don't need all the back-and-forth here, the first half of this was basically him trying to not pay us, me saying he needed to. Polite on my end, not remotely polite on his. He eventually asked to speak to my manager, and now we get to the fun part that I'll give you as best as I remember. "Listen, let me talk to YOUR manager. I'm not happy with your attitude. Right now!" (To this point, l've given him zero attitude. I'd just given him answers he didn't like, but politely and profes
    via u/originaldeadlysin
  • 04
    Font - "No! Don't give me that! I want him right now, do you understand me??" "I'm sorry, but I mean he worked the morning shift today. He's literally not in the building, and won't be until 9:00 tomorrow morning. Would you like him to call you back tomorrow?" (remember, as I said at the start, it's 10:00pm right now)
    via u/originaldeadlysin
  • 05
    Font - "No, I don't want him to call me back. Ok, fine, shut up and listen really carefully. You're at one of those big call centers, right? I want to talk to the highest-ranking person in the building, you got that?" "Well Sir, currently the highest-ranking person in the building is talking to an upset person on the phone." (Were you reading the preamble? Do you see where this is going? coughtechnicallythetruthcough)
    via u/originaldeadlysin
  • 06
    Font - "Then here's what we're going to do. I'm going to wait right here with you, until they're off the phone, and then I'm going to talk to them, you understand? I'm not waiting for someone to call me, I'm not waiting on hold, you're staying right here and don't talk to me until that call is over, are we clear? Do you think you can handle that?" "Totally clear Sir, I'll be right here being quiet. Feel free to check on me anytime." So, 99% of my job involves being on my pc, mostly helping the a
    via u/originaldeadlysin
  • 07
    Font - "Ok, I'm not waiting on this phone any longer. The second that person is off the phone, you have them call me at this number, ok? Immediately, I don't care what time it is." "No problem at all, I'll make sure that happens." So he hangs up. And me, doing my job exactly as he asked, while being the highest-ranking person in the building? I call him right back, as fast as I can dial the number. He of course is first confused, then really upset as I explained that he got exactly what he asked
    via u/originaldeadlysin
  • 08
    Font - "You didn't ask. You told me to shut up, to listen really carefully, and to do exactly as you said to, while I was trying to help you myself, trying to get you someone else, trying to do my job in any way I could. I followed your instructions to the letter, as you demanded. Now, was there anything I could do for you?" Profanity ensues. He hung up. Another customer who I was happy to comply with. 1.8k 66 ↑, Share
    via u/originaldeadlysin

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customer service call center manager FAIL public freakout ridiculous
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