Self-Important Karen Makes Tech Support Drive Out For Easy Fix, Tech Support Quits

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mattstaff
Aug 19, 2021 12:00 PM EDT

We can verify that the world is not going to run out of wildly entitled, impossible-to-deal-with Karens any time soon. Customer-facing employees have to deal with them in any field, from retail work to tech support. This tech support employee posted to the Reddit community r/TalesFromTechSupport about how they quit their first job in the industry, and after reading this story, we would have done the same thing. 

In this story, Redditor u/Sagro_Tan was called all the way out to a customer's home — apparently, a 90-minute drive — early on a Saturday morning because the customer called complaining that her computer would not turn on. This Karen seemingly ignored all troubleshooting questions the OP asked before heading out there themselves, which would have helped: the entire problem was only due to the laptop's battery dying and the power cable not being plugged in. Go figure.

Everyone has their breaking point, and it sounds like u/Sagro_Tan was well within their rights to leave that job after being woken up early on a weekend to deal with a customer who couldn't be bothered to plug their computer in. Life is far too short. If this tech support tale got you going, check out these IT memes for the people really holding up society as we know it.

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  • 01
    Font - r/talesfromtechsupport + Join u/Sagro_Tan · 22h 1 O1 3 2 1 How I quit my first job as tech support Medium I quit a gig as tech support after a particular customer where I was called on a Saturday morning because the laptop was completely dead. Laptop was stationary and I knew the customer was well known for being unreasonably rude as well as willfully ignorant with thech (managed to destroy 2 keyboards within months by "typing"). I was woken up by the call and while still trying to figure
    via u/Sagro_Tan
  • 02
    Font - guide the customer trough basic troubleshooting. Is there any sign of led light being on, fan spinning, hdd spinning, press power button for 5s, is the power brick plugged in, does the power brick feel warm, are all cable connections solid and plugged in? All of the questions were answered in the negative in increasingly rude and aggressive manner. Finally decided to drive there. My hourly rate was 10$ back then... don't ask I was young desperate and thought the guy I worked for would act
    via u/Sagro_Tan
  • 03
    Font - 1,5hrs later I arrived with a full set of tools, equipment, spare powerbrick and even a replacement laptop in case the old one committed Sudoku. Customer was pissed that I "took this long". Again I want to reiterate that it was Saturday now 9am... After going over the routine checks myself the customer got even more mad claiming "I allready checked that" you told me on the phone! "do something! " it's all your fault! Etc... I tried to ignore her (yes, it's exactly what you think the woman
    via u/Sagro_Tan
  • 04
    Font - find any signs of life whatsoever so I checked the powerbrick, suprisingly it was plugged in and warm... Then it hit me as I checked the Other side where the cable leading to the laptop was plugged in... Naturally it wasn't! Cable management was nonexistent under her desk and between 3 PCs and about a quarter ton of paperwork on and under the desk with equal amount of dust she or one of her numerous cats and little kids that had access to the office must have accidentally unplugged it...
    via u/Sagro_Tan
  • 05
    Organism - Plugged it back in, laptop works again. 10minutes of work that could have been avoided if the customer actually did what I asked and actually answered my questions truthfully instead of ignoring them and simply saying "no" every time... In the end I received a whopping 10 bucks, spent 3,5 hours of driving, 20$ on gas and the better part of a Saturday on a lose cable.
    via u/Sagro_Tan
  • 06
    Handwriting - Needless to say I don't work for this particular company anymore. I did however take over several of his clients that were friendly and respectful and needed continued support. It turned out after he hired me he fired every other tech he had in the area and was now unable to provide service to anyone in half the state...
    via u/Sagro_Tan
  • 07
    Font - This particular story was just the last straw in a long line of particularly frustrating assignments including things like being forced to drive 2hrs to a customer to "install a new wireless keyboard", driving 3hrs to a customer to install an apple docking station (on a windows laptop...) and "fix" a broken mouse at the aforementioned ladys office (aka insert the battery's in the right direction) all the while being only payed for the actual labor not the time spent on the road. In the en
    via u/Sagro_Tan

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customer service frustrating entitlement FAIL cringe technology ridiculous dumb karen
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